Job purpose : To lead and supervise a cross functional team who are flexible and adaptable to work across multiple departments, delivering high levels of customer service, stock management and cash handling;
ensuring total focus on driving excellent customer service, both on the shop floor and back of house through pace and adaptability.
Key accountabilities and decision ownership :
Proactively lead the Service Specialist Multi Skilled team to take an active role in supporting the store both on the shop floor and within our stock processing areas to deliver high levels of customer service, merchandising and replenishment when necessary.
Workforce planning - use judgement to focus resource appropriately, being flexible in approach and supporting the sales floor.
Drive pace, flexibility and accuracy within the team to process deliveries and minimise stock loss / damage efficiently whilst complying with all procedures relating to the movement of stock and handling of stock both external and internal to the store, including ticketing and tagging.
Supports and implements best practice and principals, ensuring store teams operate back of house routines and tasks to guidelines.
Ensure team provide an accurate and comprehensive cash handling service to include issue of till floats and reconciliation of cash and vouchers.
Ensure 100% compliance with relevant departmental policies including Health & Safety and meeting legislative requirements.
Regular communication with Store Manager and Service Managers on stock levels.
Work effectively with 3rd party contractors to ensure the environment is safe, clean and secure.
Be a key holder for the store and open / close the store when needed.
Skills, know-how and experience :
Must have :
Relevant supervisory experience in a customer facing and stockhandling environment with a consistent career path which reflects the role
Proven track record of working at pace to deliver results against target and deadlines
The ability to influence and challenge
An understanding of Health & Safety legislation
Proven track record achieving targets delivering results against deadlines
Demonstrates attention to detail when dealing with large quantities of information to ensure accuracy
Excellent Customer Service skills
Key performance indicators :
Adherence to deadlines
Accuracy of all data
Compliant with data protection legislation