Main purpose of role
The IT Operations Application Support department is responsible for Application Support, Application configuration, change management and Quality Assurance.
We provide services, manage and support local and global applications by partnering with multiple project teams and vendors across various platforms and technologies.
We interface directly with the clients and project teams to facilitate business efficiencies and / or cost savings which allow UMG to invest in new revenue strategies.
Our client community includes retailers, publicity partners, marketing departments, ecommerce, online distribution retailers, and various music labels within our company as well as internal UMG users.
The successful candidate will be a proactive member of the CITO App Services support team, taking a lead role resolution of incidents and providing a 2nd / 3rd level customer service to application users and IT partners.
The candidate will continually strive for excellence in every aspect of the working day with the aim of becoming a subject matter expert.
The candidate will work closely with the CITO application support developer team members and may have the opportunity to participate in the development of one of UMG’s digital products.
The ideal candidate will understand clean code principles and be comfortable practicing Test Driven Development. This is to ensure all code produced is fit for purpose, accurate and minimal.
The role will help diagnose, triage and fix production issues.
The ideal candidate will play an integral role in the growth of the company and provide input on an ongoing basis; to help maximize system uptimes and deliver successful projects on time and within budget.
The candidate will be based in London and will work with International team members from time to time.
As this role, will be supporting a Production environment, you may be required to work outside normal working hours on an exceptional basis.
Diversity and inclusion
Universal Music is an equal opportunities employer. We embrace diversity and are committed to a working environment where no one will be treated less favourably on grounds of their sex, race, disability, sexual orientation, religion, belief or age
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable.
However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop.
Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.