Support Logistics Administrator
Blackburn, United Kingdom
6d ago

Support Logistics Administrator Blackburn, UK

OK Google, Alexa, Siri... who are Promethean?!

Promethean is a leading global education technologies company who are re-inventing the way learning is being delivered. Our mission?

To create immersive learning solutions that enable teachers to Engage and Energise students across the world! Based out of Seattle Washington, with regional headquarters in Atlanta (GA) & Blackburn (UK), our aim is to foster a global community of practice where tools, resources, how-to knowledge, experience, and the wisdom to use them intelligently are all available to use and share.

So basically, we love learning and technology!)

While Promethean is an established well capitalised, zero debt and recognized EdTech brand, it feels like a startup with a fun, entrepreneurial energy and spirit! This is leading edge development in a fun and challenging atmosphere!

A bit on this role

Do you thrive in a fast-paced environment, have a knack for problem-solving, have excellent organisational skills, and want to be an integral part of a global Support Admin & Logistics team within a growing company?

What are you waiting for?! Come join our team!

We are looking for an AWESOME Support Logistics Administrator to deliver a next-business-day spares service for warranty parts replacement and on-site service, achieving target SLA’s, to partners and end-user customers, via internal and third-party resources.

In this role, you will be part of a Global Support Logistics Team (China, UK & US) working together to achieve all targets.

In addition to this, you will provide support to the Head of Global Support Logistics and the wider team to ensure we have the right products, in the right places, at the right time.

A day in your life as a Support Logistics Administrator at Promethean may include :

  • Administer 2nd line support for ActivCare warranty / extended services process
  • Enable the service delivery within a controlled overall stock valuation
  • Manage procurement for the global support team
  • Manage transactions to : -
  • Ensure the efficiency and effectiveness of logistics and on-site service partners
  • Hit all global shipping KPI targets to ensure excellent customer service
  • Constantly strive to improve response & reduce down-times for the customer
  • Manage the support stocks to ensure that all ActivCare commitments can be delivered
  • Calculate End of Life and new product stock requirements per warehouse & region using sales forecasts, failure rates & assets in warranty reports
  • Manage purchasing and invoice administration
  • Hit and exceed inventory valuation targets by constantly reviewing the demands & stocks thus contributing to the overall working capital management of the business
  • Action regular stock reviews per warehouse-dispose of older stock and reduce stock where possible
  • Follow strict protocols to ensure delivery of environmental waste initiatives
  • To be an amazing Support Logistic Administrator at Promethean, you will have :

  • Experience in stock management, logistics & administration
  • Good communication skills (verbal and written) and the ability to work as part of a team but show initiative and be proactive when required
  • Numerate with excellent English (speaking & written skills)
  • Be able to create reports as required - MS Excel essential
  • Possess relevant administration and / or logistics qualifications (Advantageous)
  • Extra awesome sauce :

    At Promethean, we value qualifications and certifications and encourage our amazing people to continue their professional development while working here.

    However, we’re not certificate obsessed, we’re more interested in making Promethean World a great place to work for our even greater people! So, don’t worry about qualifications, if you have passion, energy and a certain pizzazz, then you need to apply for this role!

    A bit of geography!

    This position is based at our UK & EMEA Headquarters situated in Blackburn, United Kingdom.

    A bit more... (on Diversity)

    At Promethean, we’re not honoured to be an equal opportunity workplace because we believe this should be a vital part of every organisation’s eco-system.

    We understand that creating an inclusive environment that allows a team wealthy in diverse thoughts and experiences allows our amazing people, company and customers to thrive.

    We are committed to creating equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status.

    Just thought you should know).

    See you soon!

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