IT Support Engineer
NSC Global Ltd
Bromley, UK
5d ago

Overview

Maintain, analyse, troubleshoot, and repair computer systems, hardware and computer peripherals. Document, maintain, upgrade or replace hardware and software systems.

Support and maintain user account information including rights, security and systems groups.

Nsc (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity.

Nsc is a private company that has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers and service providers for the past 20 years.

Responsibilities

  • Field incoming help requests from end users via both telephone and work orders in a courteous manner
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
  • Build rapport and elicit problem details from help desk customers
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
  • Qualifications

  • Understand / experience of working with Dell Desktop / Laptop, HP Desktop / Laptop / Printer, Lenovo Desktop / Laptop, Lexmark Printer, IBM Printer, and Mac / Apple products
  • Complete routine tasks pertaining to computer hardware, software or operating system support
  • Speak, read, and write fluent English
  • MUST successfully pass pre-employment background check
  • Apply
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