Business Analyst - Microsoft Dynamics 365
Octopus Capital Ltd
London, United Kingdom
2d ago

Job Purpose

Picking up from the delivery of phase 1 of our Microsoft Dynamics 365 CRM, we’re looking for a Product Manager to lead the implementation of future phases including the configuration and rollout of Dynamics for Marketing.

We’re at the start of a digital transformation, having moved to a modern microservices architecture. With customer experience and data at its heart, the role will be crucial to our success.

What You'll Do

  • Capturing requirements from the business that will allow us to deliver maximum value from the CRM and articulating them in the form of user stories
  • Working with a lead product manager and stakeholders across the business to create the CRM strategy and vision
  • Developing great relationships with commercial and operational teams
  • Creating and maintaining a prioritised product roadmap of features
  • Bringing in the voice of the customer to the team, prioritising the job to be done on the highest value items
  • Communicating brilliantly, keeping everyone informed of what is going on
  • Using quantitative and qualitative insights to make product decisions and measure success
  • Proposing solutions that balance the business outcome with technical complexity and feasibility and gaining buy in from the business
  • Using your experience of Microsoft Dynamics to implement changes aligned to our Software Development Lifecycle
  • Collaborating with engineering teams to solve technical problems
  • All with a focus on action, you’ll deliver iteratively to maximise value, get quick feedback and learn.

    What You'll Need

  • You’ve built great products before, delivering value through a brilliant user experience
  • You’re experienced in deploying and using Microsoft Dynamics 365 and the wider Power Platform
  • Experience with North 52 or any other commercial rules engine would be a bonus
  • You’re familiar with all elements of product management from discovery to delivery
  • You’re comfortable using technology and are used to working with a team of engineers
  • You’re familiar with APIs and would be comfortable working on an API spec
  • With strong analytical skills, you are comfortable working with data to make decisions
  • You thrive in the granular detail, and your understanding of how the data works and flows means you can solve the problem at hand
  • You'll be positive and able to find a way, leading product discussions to make things better, maintaining a positive attitude even in the face of challenges.
  • Great at maintaining focus on delivering the most value, confident making difficult decisions to ensure the product team isn’t distracted from its key objective.
  • Customer centric, ensuring we do what is right for customers
  • A great team player, able to work with teams across Octopus to deliver a great outcome for customers whilst being willing to give and receive feedback.
  • A fantastic listener and communicator. Everyone you interact with feels like they know what is going on and are kept up to date with changes.
  • A focus on simplicity. Experience in solving business problems with out of the box Microsoft Dynamics solutions and able to communicate complex concepts simply
  • Additional Information

    What we offer

    A competitive salary, bonus, pension and share incentive plan

    Take what you need holiday

    Flexible working

    Anchor (our wellness hub) which includes Headspace, one to one coaching through Sanctus, Parent Cloud, Digital GP, Shout & more

    Enhanced family leave policies

    Life insurance, critical illness cover and income protection

    Private medical insurance for you and your family

    Electric vehicle leasing

    The option to work overseas up to a month per year

    Our Values

    At Octopus we don’t just focus on what we do but also how we do it. Everyone shares our values of being straightforward, helpful and bold.

    We’re committed to creating a diverse and inclusive employee experience for all. We promote equal opportunities for growth and development regardless of race, gender, religion, sexual orientation, age, disability, or socio-economic background.

    We believe strongly that teams are at their best when every member of the team feels safe to bring their whole self to work.

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