Proactive Customer Service Executive (Secondment)
CHEP
GB_Lancashire_Manchester
2d ago

CHEP is a global leader in supply chain logistics employing more than 14,000 people in 60+ countries. More than 300,000 supply chains choose to utilize CHEP products and solutions to optimize efficiencies and eliminate waste throughout the world.

CHEP’s share and reuse core business offering pioneered the shared and circular economies more than 50 years ago. Today, the company provides consultative solutions surrounding the efficient and sustainable movement of goods and manages a global pool of 300 million pallets and containers shared and reused by growers, raw material suppliers, manufacturers, wholesalers and retailers to produce, warehouse, transport and merchandise consumer and industrial goods.

As one of four Brambles growth companies, CHEP and Brambles provide you unparalleled opportunities to advance and accelerate your career.

You’ll be joining an international growth company with an advantaged business model. You’ll be working for a company that is changing the way goods get to market.

You’ll optimize 300,000 supply chains instead of just one. You’ll join an efficient and collaborative team who punches above its weight.

You’ll be working for the good of humanity.

Position Description

An exciting opportunity has arisen within Proactive Customer Service. The team provides proactive / reactive account support for the Key / strategic accounts in the UKI business supporting CHEP to become the easiest choice.

The role will provide

Proactive account support : Review alert tools to monitor account health, conduct transaction analysis, identify transactional error, conduct root cause analysis and implement the necessary solutions.

Conduct customer review to identify and implement root cause solutions to repeat queries

Detect, react and fix problems before the customer becomes aware.

Surprise and delight customers with a service they do not expect.

Individuals in the role will have a strong customer focus and a passion for delivering service excellence.

Major / Key Accountabilities

Conduct movement analysis to identify suspended / rejected movements and validate PODs

Interact with existing UKI Key accounts, completing outbound calls to fix problems, ie : non- declaring / FTR, EDI errors

Drive problem resolution by investigating and identifying root causes of issues, and resolving for specific customers but also identifying and recommending solutions to correct problems at source adding customer value

Analysis of customer data (including query data) to plan, implement and own individual customer solutions which may include cross functional initiatives

Collaborate with customers to proactively resolve transactional, account control related problems

Ensure all appropriate myCHEP tools are implemented and used at all UKI customers including delivery or co-ordinated training

Identify and complete continuous improvement initiatives (mini projects)

Come join an extremely successful performance and growth oriented team, we'd love to hear from you. A highly competitive compensation and benefit package including retirement benefits, educational reimbursement, and more is offered in conjunction with an exciting, fast paced work environment.

Come help us Handle the World's Most Important Products. Everyday. www.chep.com / jobs EOE

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