Conference and Banqueting Operations Manager - Hilton Manchester Deansgate
Manchester, United Kingdom
6d ago

Hilton Manchester Deansgate is renowned as one of the most exclusive conference and events venues in the city. Combining creativity, gastronomic flair, and the ability to rise to any occasion, we provide the space, style and personalized service that our clients & guests want and expect.

From grandiose galas and meticulous meetings to private parties, weddings and social soirees, each and every occasion is our main event.

What will I be doing?

As Conference and Events Operations Manager at Hilton Manchester Deansgate, you'll be responsible for managing all aspects of Conference and Events operations to deliver an exceptional Guest and Team Member experience.

Our Conference and Events Operations Manager will also be required to optimise sales and provide true, genuine & engaging leadership to the team, ensuring department targets are met.

Some of the more specifics of the role include...

  • Maintaining & exceeding exceptional levels service
  • Ensure compliance of Hilton's global brand standards
  • Evaluate guest satisfaction levels with a focus on continuous improvement
  • An evidential awareness of trends and well thought through ideas to build the range and quality of the department
  • Optimise sales and contain costs, identifying any areas for action
  • Set achievable budgets and other short- and long-term functional goals
  • Provide effective leadership to the teams to ensure targets are met and exceeded both for the hotel and for our team members to fully thrive at Hilton

    Events at Hilton Manchester Deansgate

    What are we looking for?

    A Conference and Events Operations Manager who will always work on behalf of our Guests and foster meaningful employment for their Team Members.

    To successfully fill this role, we're looking for the following attitude, skills, and values that follow...

  • Strong background in large scale Conference & Events operations management, preferably within the full service hotel sector
  • Degree or diploma in Hotel Management or equivalent (asset)
  • Record of success in Conference and Events, specifically the ability to deliver profit, control costs, and build customer loyalty
  • Exceptional communication skills
  • Exceptional leadership skills to maintain & continue to build on our winning team
  • Conference and Events Operations experience in a managerial position at this level
  • Passion for delivering exceptional levels of guest service
  • A warmth of personality & the ability to engage with all
  • Apply
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