Contact Centre 24 / 7 Advisor
Location : Bristol Head Office
Hours and shifts : 37.63 hours per week , 12 hour night and day shifts working on a two week rota
Salary : £20,332 annual salary with a £2,000 uplift after three months.
The Role
Our Contact Centre is a vital part of service delivery at Unite Students. As an Advisor, you ll be an essential part of a highly skilled team, assisting internal and external customers with a wide range of queries, helping our students to navigate day-to-day life in their home.
You ll also help to provide knowledge and insight to the rest of the business, so that we can continue to improve our customers experience with uS.
It s an exciting and rewarding place to be, working as part of a lively team and in an environment committed to supporting your success as well as our students .
In return, you will receive great pay, training, competitive benefits, lots of opportunity to progress, and the support of a friendly and experienced team.
What You ll Be Doing
As a Contact Centre 24 / 7 Advisor at Unite Students, you will become part of a highly skilled and supportive 24-hour team, daily responsibilities include :
Handling a range of queries, from helping a locked-out student get back into their room, to calling the emergency services
Identifying customers accounts to gain a full understanding of how best to resolve a query
Co-ordinating emergency incidents, proactively updating relevant stakeholders and logging all information relating to the incident.
Represent our customers voice at all-levels, proactively seeking opportunities for improvement to prevent future customer service failures
Reporting any issue which prevents progression of normal duties to internal support teams (such as our IT Service Desk) and / or Team Leaders and Managers as needed
What We re Looking for in You
A solution-focused, customer orientated individual, showing enthusiasm for making our customers feel supported when they need us
Previous customer service experience and / or excellent communication skills
Ability to remain patient, calm and logical under pressure and during challenging interactions
Willingness to work as part of a rota, including nights and weekends
What You ll Get in Return
An annual bonus so you can share in the company s success
25 days paid holiday
Pension - based on how much you save, we ll contribute 1% more
Shared Parental Leave - 18 weeks full pay
Other benefits include, ShareSave, Bike to Work, Charity Match, amazing discounts and more! 
