Seafreight Customer Service
Europa Worldwide Group
Birmingham, UK
3d ago

Are you customer focused? Detail orientated? Process Driven?

About Europa Worldwide Group :

We are an independent privately-owned operator offering specialist road, air and sea logistics services. With a strong presence in over 160 countries across six continents, we deliver pro-active and innovative freight solutions worldwide and we’ve grown to employ more than 900 staff.

Position Summary :

To support the Supervisor, Manager and operational requirements of the business through excellent customer service and attention to detail.

Working closely with the Pricing Team, BDM’s and colleagues to ensure clients receive the best in class customer service.

Along with general operations this will also be involved in the direct communication with customers and suppliers via email and phone, along with the utilisation of Europa software.

This is where you come in :

We are currently recruiting for someone who is customer processed, process driven and works well within a team to join our Seafreight division in Birmingham.

Our ideal person :

  • At least 1 years Seafreight experience required
  • Excellent communicator and dedication to excellent customer service are required.
  • Attention to detail with a passion for customer service is critical to this role.
  • Time management skills are essential as are communication (phone and writing) skills, the ability to prioritise and to work under pressure of workload is also a necessity.
  • A good head for numbers is required.
  • English and maths at GCSE level C or above are essential.
  • As a Seafreight Administration Clerk, you will :

  • Receiving inbound calls from within the branches, client base and either redirect the call to the relevant employee or, if they are away from the office, deal with their call correctly to satisfy the customer’s needs.
  • Managing Sea freight export operations right from receipt of booking, arranging collection and booking cargo with carriers / NVOCC operators and Overseas Agents.
  • Preparing documentation for clearance in-order to forward same to in-house clearing agents.
  • Credit check on accounts in-line with company policy.
  • To deal with Invoicing / Job Costing to customers in a timely and accurate manner and investigating any discrepancies that arise on those invoices.
  • Dealing with shipping lines, overseas agents, making sure that ultimate customer service is always met.
  • Overall Purpose of this role is to ensure that the client receives excellent customer service and the team comply to Export operational procedures and in-line with company policy.
  • To complete KPI and shipment tracking reports for customers.
  • To deal with the passing of our supplier’s invoices in line with the agreed cost and investigating any discrepancies.
  • Working within the Europa framework at all times.
  • A respect towards the office Health and Safety guidelines.
  • Any other duty as dictated by your manager, from time-to-time.
  • What you can expect from us :

  • Excellent basic salary.
  • Support and mentoring.
  • The opportunity to develop, progress and work within a global organisation which is rapidly growing.
  • A fantastic working culture which promotes excellent work / life balance.
  • Working closely with a team of talented individuals with a great work ethic who also love to have fun!
  • 24 days holidays.
  • Contributory company pension scheme.
  • Apply
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