Technical Lead
Upland Software
Coventry, United Kingdom
4d ago

Description

Are you looking for an opportunity to accelerate your career and work with a team of friendly, creative people? Upland Software offers a collaborative work environment full of smart, positive, and passionate people who are respected for their unique talents and empowered to do their jobs well.

As a member of this close-knit team, you are encouraged to take good ideas and run with them, pursuing the best outcome for our customers while having fun along the way.

If these things are important to you and you're driven by delighting customers, we want to talk with you!

Opportunity Summary :

You will work as part of the CXM Global Professional Services team. Reporting to Director of Service Operations, the Technical Lead works with CXM customers to successfully deploy Upland CXM solutions.

This will be focused towards assisting in the technical solution requirements, creating and agreeing to subsequent work packages and then providing mentoring and lead to configuration engineers as they execute.

Typical engagements include new client onboardings, platform enhancement change requests, and ongoing retainer programs across all products in the CXM business unit.

Primary Responsibilities :

As the technical lead, you will oversee a technical team and all projects they undertake, analyze briefs, provide progress reports, identify risks, and develop work schedules.

You should be able to work with your team and inspire them to reach their goals.

  • Help determining project requirements and developing work schedules for the team.
  • Delegating tasks and achieving daily, weekly, and monthly goals.
  • Liaising with team members, management, and clients to ensure projects are completed to standard.
  • Identifying risks and forming contingency plans as soon as possible.
  • Analyzing existing operations and scheduling training sessions and meetings to discuss improvements.
  • Updating work schedules and performing troubleshooting as required.
  • Motivating staff and creating a space where they can ask questions and voice their concerns.
  • Being transparent with the team about challenges, failures, and successes.
  • Key relationships :

  • Reporting to Director Service Operations
  • Client stakeholders and Internal delivery teams
  • Daily scrums
  • Work with Customer Success Managers and New Business to understand client requirements and scope new projects
  • Skills & knowledge

  • Bachelor’s degree in computer science, engineering, or a related field.
  • Experience in a similar role would be advantageous.
  • Excellent technical, diagnostic, and troubleshooting skills.
  • Strong leadership and organizational abilities.
  • Willingness to build professional relationships with staff and clients.
  • Excellent communication, motivational, and interpersonal skills.
  • MSSQL Server, Excel, ETL tools, Powershell or other scripting tools
  • Experience

  • At least 5 years solutions experience with 12months + as technical lead or technical team leader, gained in a SaaS
  • Experience of using SaaS, Email, CMS, CDP, Ecommerce platforms and web analytics
  • Upland Software (Nasdaq : UPLD) is a leader in cloud-based enterprise work management software. Upland provides seven enterprise cloud solution suites that enable more than one million users at over 9,000 accounts to win and engage customers, automate business operations, manage projects and IT costs, and share knowledge throughout the enterprise.

    All of Upland’s solutions are backed by a 100 percent customer success commitment and the UplandOne platform, which puts customers at the center of everything we do.

    To learn more, visit uplandsoftware.com.

    Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, or other legally protected status.

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