Technical Writer
Dun and Bradstreet
Box Hill
1h ago

Who we are

At illion, we are focused on bringing data + analytics to life. The world of algorithms and data is constantly expanding and data + analytics are at the crux of the value we seek to provide to our customers.

Our business is transforming and growing with the aim to explore new opportunities in order to deliver meaningful solutions.

Our people are integral to our mission of developing and building our already strong service and product offering in the market and we are always seeking innovative and forward-

thinking individuals to join us on our journey to drive this ambition.

A fantastic opportunity has become available for a Technical Writer wiz in the Software Solutions part of the business. Joining the exceptional team in our Box Hill office, the Technical Writer role is a central contact point and resource to write, maintain and manage all customer-

facing illion Software Solutions documentation. This role may also include being involved in fringe areas to maintain the integrity of product descriptions, outgoing communication and documentation across all functions in the business.

As a Technical Writer you will also be required to :

  • Write and maintain Software Solutions user guides, supporting product documentation, sales collateral, miscellaneous instructions, and with the assistance of development staff;
  • technical product documentation.

  • Obtain a deep understanding of products and services to ensure documentation is clear, accurate and comprehensive, written to the comprehension level of the intended audience.
  • Work with developers and other technical staff to ensure accurate detail of technical information.
  • Communicate major updates to existing documentation and newly published documents to Software Solutions staff.
  • Independently gather information from SME's, JIRA stories, Confluence articles and previous documentation.
  • Coordinate internal training with the wider business SME's, and coordinate the conversion of training material to web videos.
  • Assist the Product team with product management tasks as directed by the Head of Product.
  • The ideal candidate will have the following :

    Essential

  • 2+ Years as a Technical Writer in an IT development environment, developing new documentation from scratch as well as revising existing documents.
  • Firm understanding of SDLC
  • Demonstrated to have thrived in technology and shows a great desire and ability to learn new things, or a new way of executing their skills.
  • Previous experience supporting and managing customer communications
  • Superior written and verbal English, with a keen eye for detail
  • Proven ability to quickly learn and understand complex topics
  • Proven ability to translate and communicate technical information into easy to understand information.
  • Previous experience writing documentation and instructional materials for multiple audiences
  • Strength in writing engaging and informative content, adapted to the audience
  • Confident prioritisation skills, and experience working on multiple projects
  • Advanced skills in the use of Microsoft Office Suite, including MS Word and Excel.
  • Desirable

  • Knowledge of the credit origination process.
  • Experience working with XML
  • Certification through Society for Technical Communication
  • Training experience and / or CertIV or similar in Training and Workplace Assessment
  • This makes it sound like the Tech Writer needs to be a Software solutions wiz.

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