Field Operations Associate
Via
Norfolk
2d ago

Via has partnered with transit agencies around the world to offer paratransit services. As a Field Operations Associate, you’ll be responsible for managing partners’ operations using Via’s innovative paratransit technology.

You’ll manage daily operations while driving continuous improvement and growth of the services.

Responsibilities and Duties

  • Ensure operational excellence, customer satisfaction, and an unbelievable customer experience
  • Manage driver supply to ensure that we have the right number of drivers on the road at a given point of time
  • Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
  • Prioritize operational issues as a real-time point of contact and provide creative solutions when needed
  • Provide extensive training to new drivers in compliance with partner and regulatory requirements
  • Respond to customer feedback and live customer issues
  • Tirelessly work to scale operational processes and systems to drive rapid growth
  • Be accountable for providing safe, clean and reliable vehicles
  • Ensuring that safety inspections are properly scheduled, carried out, monitored, acted upon and documented
  • Qualifications

  • An independent, enterprising self-starter who is comfortable taking on a high level of responsibility
  • Previous project management experience, and customer service experience a plus
  • Skilled at communicating professionally with partners, customers and driver partners from a broad range of backgrounds
  • Bachelor's Degree required
  • Experience managing a team and handling scheduling for a team a plus
  • Experience working in paratransit a plus
  • Via is an equal opportunity employer.

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