Via has partnered with transit agencies around the world to offer paratransit services. As a Field Operations Associate, you’ll be responsible for managing partners’ operations using Via’s innovative paratransit technology.
You’ll manage daily operations while driving continuous improvement and growth of the services.
Responsibilities and Duties
Ensure operational excellence, customer satisfaction, and an unbelievable customer experience
Manage driver supply to ensure that we have the right number of drivers on the road at a given point of time
Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
Prioritize operational issues as a real-time point of contact and provide creative solutions when needed
Provide extensive training to new drivers in compliance with partner and regulatory requirements
Respond to customer feedback and live customer issues
Tirelessly work to scale operational processes and systems to drive rapid growth
Be accountable for providing safe, clean and reliable vehicles
Ensuring that safety inspections are properly scheduled, carried out, monitored, acted upon and documented
An independent, enterprising self-starter who is comfortable taking on a high level of responsibility
Previous project management experience, and customer service experience a plus
Skilled at communicating professionally with partners, customers and driver partners from a broad range of backgrounds
Bachelor's Degree required
Experience managing a team and handling scheduling for a team a plus
Experience working in paratransit a plus
Via is an equal opportunity employer.