Temporary Brand Ambassador
Stuart Weitzman
London, GBN, GB
9d ago

Coach London, GBN, GB

Temporary Brand Ambassador (Selfridges London)

Primary Purpose :

The Brand Ambassador represents CE Wholesale and is responsible for :

  • Driving sales across all product lines within there designated store in CE Wholesale
  • Building client relations and providing exceptional customer service through Coach standards - (The Hosting Ceremony) These include making our customers feel-
  • Genuinely welcome and at ease, Inspired by Coach quality heritage and design, A personalized experience that meets their needs, Enriched by Coach fashion and styling advice and Motivated to build their relationship with Coach.

    Duties and Responsibilities

    85% Sales & Customer Service

  • Responsible for working with host department store to ensure SIS targets are met and exceeded by embracing our vision of Modern Luxury and through the application of our selling strategies & techniques
  • Responsible for supporting host department store to track sales in store and working with Field Coordinator on executing a successful business strategy to drive sales and stretch goals over peak Christmas trade
  • Responsible for submitting a weekly update to FC including : Best Sellers, Successes, Stock Position, Business Trend Info, Product Issues & Customer Feedback
  • Accountable for educating in-store teams and co-hosting regular trainings to staff members, with the support of the FC to drive sales
  • Must encourage and motivate store teams to sell Coach products
  • Responsible for monitoring in store activity and partner with FC to identify new opportunities in store
  • Proactively share new ideas with FC to help the development of the business
  • Act as a liaison between the Field Team and Senior Managers in host store
  • Responsible for developing the Coach service experience for all customers
  • Responsible for effectively executing the Coach Hosting Ceremony in store with the support of the FC
  • Must manage a clientele book in store and develop a personal client database
  • With the support of the FC, must effectively use the Storytelling tool to engage and apply a new type of service to customers
  • 15% Visual Merchandising

  • Responsible for maintaining VM directives executed by Coach VM Manager
  • Must adhere to VM standards and educate retail partners on new VM activity in store
  • Operations

  • Must maintain shop floor stock inventory and stockroom standards
  • Must coordinate with FC sales schedule to maintain adequate floor coverage
  • The Brand Ambassador will possess :

  • In-depth knowledge of the retail environment
  • Great understanding of working within a department store (a benefit but not a requirement)
  • Excellent communications, leadership and organizational skills
  • Strong fashion sense and knowledge of trends in the industry
  • Self-motivated and have the ability to strategize to help develop their business
  • A good knowledge of Retail math
  • Well-spoken and have a good command of the English language
  • Ability to work well with others
  • Flexible to work hours deemed by the store and FC, including nights, weekends & holidays
  • Apply
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