Main duties of the job
This job involves :
You will deal with support issues related to the ICT systems at NUH, working out what users need and setting their access to the various systems so staff can work effectively.
Set up training dates for staff ICT training sessions.
Give staff the appropriate access levels for our ICT clinical systems.
Issue smartcards to NUH staff.
Develop, edit and create learning materials using Microsoft PowerPoint, Techsmith Camtasia and Adobe Captivate.
Solve 2nd line ICT support queries from NUH staff.
Liaise with other DS staff to resolve problems.
Record, using NUH systems, the work you do.
Provide training and organise ICT access for NUH staff, group size from one to one sessions up to 150 people at once.
Usually these sessions would be face to face in our onsite training rooms, but during the present difficulties, these may also be online through Microsoft Teams and other systems.
Ideally you will already have experience in using software packages to create in person and online training materials, and full support will be given to you in learning aspects you are new to.
We create many learning materials using templates and elements of existing training sessions so you will rarely be starting from scratch.