Working as a Bakery Customer Assistant at M&S
Memorable in-store experiences start with our Customer Assistants. They’re the ones who keep customers happy, shelves stocked, tills manned and displays looking beautiful.
Join the team and show us what service with a smile really looks like.
A huge amount of passion, energy and joy goes into making our Bakeries, Cafés and Delis special places to work and shop.
Join this part of M&S and you’ll be at the centre of it all.
About the Bakery Customer Assistant role
With a selection of breads, pastries, cookies and cakes as delicious as ours, it's no wonder M&S bakeries are always a popular part of our stores.
We've brought the theatre of the bake to the centre stage in our bakeries. As they say, the proof of the pudding is in the eating.
Today, we have over 450 bakeries, so joining one of our small bakery teams is a great way to keep standards high, and customers coming back for more.
Preparing and presenting so many delectable delights is a tempting treat of the job. It’s your chance to bring your love of baking to one of the high street’s best-
loved names, enticing customers with irresistible aromas and spectacular displays.
In return, we'll make sure joining us is a really rewarding experience.
First of all, you'll experience the thrill that comes with serving people products they genuinely love, as you build on your own knowledge of M&S bakery products.
Just as importantly, we’ll ensure you've the positive, enthusiastic support to stay at your best all day long.
As an M&S Bakery Assistant you might be working as part of a small team but you’ll be just as happy to work alone. Above all, you’ll need a deep passion for working in a bakery environment.
Alongside that, you’ll need to have a good awareness and knowledge of baking coupled with great customer service and team working skills.
Some experience working with breads, pastries and other bakery products is essential.
About the application process
Before anything else, you’ll need to complete an online assessment. This will involve a bakery based knowledge test as well as a customer service based situational judgement questionnaire.
If you’re successful, you’ll take part in a face-to face assessment made up of a further bakery based knowledge test, interview and role play with a Line Manager.
Ready to apply?
If you have previously registered, or joined us on a temporary contract last year, click here to update your details and fast track your application.
We have a diverse range of employees and are committed to an active Equal Opportunities Policy which starts with our recruitment and selection process.
Our online recruitment process takes up to one hour to complete depending on the role you are applying for. This includes self-
booking a face to face assessment if you are successful during this stage. You'll get to read more details about our online and face to face assessments during your application and whilst one hour for the online element may seem a long time, the assessments have been designed to give you a good idea of what the actual role involves.
If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch either by phone on 0345 300 3725 or by email recruitment.
online marksandspencer.com so we can make alternative arrangements for you
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If you would like to find out more about M&S before you apply, read our stories or talk to our insiders by clicking on the Inside M&S link above.