Security Clearance Required
TS / SCI with CI Polygraph Job Description
The Work Control Desk (WCD) handles requests for many different services performed by Facilities Operations & Maintenance employees.
The Work Control Desk is the hub of our operations and should be the first point of contact for customers. Work Control is responsible for taking calls and online maintenance requests and creating work orders.
The WCD dispatches work orders to the maintenance shops, and help answer questions about the timing and status of the work.
The WCD are committed to providing the best possible service to our customers.
All requests for routine, non-routine, and emergency services are coordinated through this desk.
The Work Control Center staff processes all work requests from inception to completion.
The WCD lead will also be responsible for gathering and transmitting all work control and labor metrics.
The duties may include additional tasks as required from the program business operations office or Facilities Manager.
This will include, at a minimum, labor hour verification, invoice validation and weekly work and maintenance metrics.
Basic Job Requirements :
5 years’ experience in work management and customer service
Great communication skills and a professional telephone manner
A flexible approach to daily tasking
Strong organizational and prioritization skills
A proactive approach to problem-solving
Understand how work orders are classified and prioritized.
Ensure data quality and fidelity.
Other Job Requirements :
Active TS / SCI with CI polygraph Clearance
Act as the first point of contact for any problems or queries
Monitor Trades personnel availability when assigning work.
Help to enhance existing processes
Is adaptable and technically proficient
Preferred Qualifications :
Experience of working in a similar role in a fast-paced environment
Experience working with Computer Maintenance Management Systems (CMMS).
A good track record of working in general management across several domains; e.g. finance, facilities, business administration
Significant financial experience, including budget data preparation and management