£35,147 £46,418 depending on skills and experience
Permanent Full Time Hours
The 24 / 7 NOC Shift Engineer ensures that the network in monitored and all alarms are diagnosed and dealt with in a timely manner.
Customer faults are investigated and the relevant engineers are engaged to resolve the issue with customers and management being kept up to date.
A good understanding of SDH, DWDM , Ethernet Technology and Layer 3 networking will be required.
Experienced in diagnosing faults and their repair, ensuring all faults are resolved within SLA; customer expectations must be managed through regular communication.
Strong communication skills and the ability to use your own initiative are a must. Excellent time management and organisational skills with the ability to prioritise and coordinate tasks are essential for this role.
Your Skills and Experience
You will demonstrable experience in the following technologies within a network operations centre : SDH (Turin, Nokia ), DWDM (Ciena , Infinera, Sorento ), MPLS (Nokia) , Layer 3 (Cisco).
You will have excellent Fault diagnosis and resolution of customer services, Experience in site event Management (Access / Mains Power / UPS / Generator / Air Con / Security)
Excellent team work abilities are required to ensure the teams workload is managed effectively and service level agreements are met.
A high level of understanding of ticket management including raising and updating tickets through to creating and running new reports is also important.
The Enterprise Division comprises four companies : Contracting, Rail, Telecoms and Utilities. The SSE Enterprise Projects and Operational Support Team support the entire Enterprise division leading the deployment of best practice in assurance, project management, engineering and in handling strategic projects.
SSE Enterprise Telecoms operates a 13,700km private telecoms network, with 265 Points of Presence and connectivity to over 80 commercial data centres that span the UK.
With its extensive telecoms engineering experience, the company provides commercial security with unrivalled in-house engineering resource to Service Providers, Large Enterprises and the Public Sector providing a competitive range of leading edge Ethernet, Cloud Connect, Optical Networking and Co-location services.
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Closing date for applications is : 30th December 2018
For more information about this role, or to discuss any adjustments you require to submit your application please get in touch via sse.resourcing.team sse.com
This vacancy is open to internal and external candidates. If you’re internal, please notify your line manager before you submit your application.
If you’re successful, we’ll conduct some pre-employment checks.