Logistics And Customer Service Manager
Speciality Brands Ltd
London, UK
6d ago

Background to Speciality Brand s Ltd

Speciality Brands Ltd operate in the area of premium alcoholic beverages. We are a distribution company that hold exclusive agency agreements and represent some of the finest boutique alcoholic drinks brands from across the globe.

As with our products which are of the highest quality, our customers are also at the pinnacle of their respective sectors.

Customers that we work closely with include Waitrose, Amazon, The Savoy, Selfridges and Harvey Nichols.

Speciality Brands do not distribute to hotels, bars and restaurants directly but access these sectors through a network of wholesale customers who in turn directly service their on trade and end user customers.

Sourcing products from across the globe our broad and premium product range combined with the complexities of our under bond warehouse system and extensive customer base demands a high degree of logistical discipline, system management and detailed stock control.

We do not operate our own warehouse or delivery facilities preferring to subcontract this to a third party partner London City Bond.

This role is also responsible for our dynamic customer services team who in this highly competitive and dynamic sector are responsible for building strong customer relationships and delivering the highest levels of customer service to our customers.

Primary Duties and Responsibilities

Logistics Focused

Manage inventory to agreed levels and place POs in line with the demand forecast.

Liaise with suppliers to arrange shipment of required orders.

Work with the appointed clearance house / shipping line to ensure the clearance of goods and delivery to our under bond warehouse.

Track goods inward schedule keeping the team updated on arrival and availability schedule. Make the business aware of any discrepancies to expected timetable.

Issue duty stamping instructions to our under bond warehouse and manage inventory levels of duty stamped stocks.

Manage the product code and details file. Manage the generation of internal product codes and liaise with suppliers to ensure that all required product details are up to date and recorded accurately.

Communicate any OOS to the team and advise when products will be available for sale.

Manage the process for recording and resolving stock discrepancies at London City Bond. Oversee charges from LCB to ensure they are in line with agreed guidelines and expectations.

Communicate to brand owners claims arising from damaged, short delivered and non-duty stamped stock and ensure the appropriate credits are raised.

Customer Service Focused

To manage the day to day activities of the Customer Services Executives (CSEs x 2) ensuring all tasks are fulfilled to the required standards.

Execute any responsibilities of The CSEs as and when required.

Manage any issues with customers that are beyond the remit of the customer services executives.

Manage the master price file so that all customer pricing is recorded accurately.

Oversee our customer file so that all customer information is recorded accurately.

Create management reports to facilitate the management of the business.

Manage the product allocation process.

Due to business requirements, it is expected that the role holder will need to have a degree of flexibility in order to meet the demands of the role.

It may be occasionally necessary to work out of normal working hours due to the nature of the business. The role holder must be able to adjust to a broad and fluid set of tasks as requirements change in this progressive company.

Key Skills and Knowledge

Essential :

Expert user of warehouse management and stock control systems.

Experience of the customs clearance process for internationally sourced goods.

Good interpersonal skills and the ability to build relationships with colleagues and customers.

Excellent administrative skills.

Strong Microsoft Office skills - word, excel, email.

Ability to communicate effectively and clearly with colleagues and customers.

Accurate and detail conscious.

Enjoy working in a fast-paced environment.

The ability to multi-task.

Work well as part of a team.

Demonstrate a pro-active can do’ attitude.

Desirable :

Previous experience in the drinks industry.

Experience in a premium customer service function.

Qualifications and Experience

5 years logistics / stock management experience.

High level of numeracy and verbal / writing / communication skills.

Strong level of computer knowledge / experience in Microsoft Office, particularly Excel.

Key Behaviours

Strong organisational skills with a good attention to detail.

A dedicated team player who will to get involved in all aspects of the business.

Self- motivated and results driven.

Flexible, reliable and conscientious.

Able to communicate well with others and strong interpersonal skills.

A training plan will encompass the following to ensure effectiveness of the employee, and to meet our safety standards.

  • Manual handling
  • In-house system training as required.
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