Guest Experience Team Member
Burnham-on-Sea, Somerset, UK
1d ago

Guest Experience Team Member - Haven

We are currently recruiting for a Guest Experience Team Member to join our team.

We are looking for bright and breezy people who can bring refreshing enthusiastic service to our customers and are always open and clear in their dealings with everyone.

We don’t do silly rules and our main focus is to chase away the stress of our guests. We go out of our way to treat everyone we come into contact with as family ensuring they leave us with a lifetime full of happy memories

Safeguarding is one of our business priorities. Ourteams are committed to providing a safe and secure environment and promotingthe welfare of children and young or vulnerable adults.

Purpose of the role :

The successful candidate will be a key member of the team and focus on delivering excellent customer service and sales at all times.

Their aim is to approach customers with a problem-solving attitude and to treat every customer as an individual.

  • Provide a warm and friendly welcome to all our guests and visitors at all times
  • Local information - be ready to share your knowledge and experience of the area to help our guests make the most of their holiday time
  • Help to give our guests a great start to their holiday during check-in, wow them with a great first impression of our team
  • Park knowledge be able to chat to guests about all the great facilities and activities on Park, and suggest those that the family might enjoy
  • Preparation getting everything ready for our guests to arrive and check-in, making welcome packs, courtesy telephone calls
  • Take accurate detail of any maintenance / repairs needed and process straight away so that we can fix it for the guests asap and get it right first time
  • Do the right thing if a customer has cause for complaint, let’s put it right and make sure that the guests are able to get back to enjoying their holiday.
  • Any other duties requested by your Manager
  • Requirements :

    The ideal candidate will be a dedicated team player, possessing first class customer service skills, a love of working with the public and the ability to work under pressure.

    They will also have a positive, flexible attitude and be enthusiastic, able to take the initiative and self-motivated. Previous experience within a similar position is desirable but not essential.

    Please be aware that the role requires flexibility and includes weekend and some evening work.

    Core Competencies :

  • Excellent communication encourage dialogue, deliver clear message, able to listen to customer
  • Customer service ethics discover and respond to customer needs
  • Building strong customer relations develop positive relations
  • Sales focussed achieving targets, negotiation to close
  • Results driven
  • The benefits of working with us :

    Join us for the summer, with the potential to become permanent at the end of the year, we also have many permanent roles on offer too.

    Competitive rates of pay

    Accommodation available in many of our parks if you don’t live locally

    50% off food in our restaurants and take away every shift you work

    Regular team incentives with great rewards

    Opportunity to earn £300 or more when you refer a friend to join our great team

    Holidays Discounts of 20% for all of your family & friends in Haven, Butlins & Warner Hotels

    20% off in our shops and venues

    Free use of Pool, Gyms and many other Leisure facilities

    Funded qualification development opportunities from Level 2 to Masters Degrees for permanent team members

    Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc

    Fantastic discounts when making purchases from most major retailors and hundreds of discounts on everyday purchases

    Team Member of the Month Awards

    Instant Recognition schemes with great rewards through our busiest times

    Long Service awards for permanent team members

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