The job of an H&M Department Manager comes with a wide range of responsibilities and lots of rewards. Your to-do list includes :
Ensuring that your department team are providing excellent customer service on the sales floor, in the fitting rooms and at the cash desk
Working together with the store Visual team to ensure that our products are displayed according to company guidelines, promotional activity and seasonal trends.
Recruiting, training and developing your Sales Advisor team together with the Store Manager.
Planning your staff scheduling and organising your department to meet the needs of the business and maximise profitability
Ensuring our store routines, policies and guidelines are met to assist in loss prevention and safety in the store
Setting an example for your team by acting as a role model using our values.
Your skills :
Just like everyone at H&M, we believe you are a sales driven, social, open and ambitious team player full of drive and optimism.
Your personal qualities should also include :
Excellent interpersonal skills and a passion for providing excellent customer service.
Leadership skills - the ability to delegate work, follow up results and provide constructive, straightforward feedback to coach and develop your team.
Being organised and able to prioritise multiple tasks based on the needs of our fast paced business.
The ability to analyse figures and formulate plans to maximise sales.
The drive and ambition to reach business goals in an effective manner.
A positive attitude and a willingness to learn and improve