Senior Delivery Support Officer
NHS Digital
London,South East,UK
6d ago

Senior Delivery Support Officer

Advertising Start Date : 02 Sep 2021

Vacancy : 356

Salary Details : Band 5 - £25,655 - £31,534

Location : London

Vacancy Type : Permanent

Hours Per Week : 37.5

Working Pattern : Full-time, flexible working options considered

Additional allowances : If London based, you will receive London weighting which is 20% of your salary subject to a minimum payment of £4,608 and a maximum payment of £7,097

Closing Date : 26 Sep 2021

About the role

Where you make a difference

NHS Digital is the national information and technology provider for the health and care system. Our growing team of 2,700 information analysis, technology and project management experts create, deliver and manage the crucial digital systems, services, products and standards upon which health and care professionals depend, working in partnership with both national and local organisations.

Our vision is to harness the power of information and technology to provide better health and care.

What's involved, top line

The Streaming and Redirection product supports the streaming and re-direction of patients arriving at Emergency Departments (EDs).

The aim of the tool is to ease the burden on hospital resources and support patients to access timely care by identifying those who need to be in ED and those with lower acuity illnesses or injuries, redirecting them to more appropriate clinical settings outside of the ED.

The Senior Delivery Support Officer (SDSO) will provide a comprehensive support service to the delivery of Streaming and Redirection.

This support will include managing files and share points, co-ordinating meetings and preparing reports.

What's in it for you

  • A role as part of a dynamic team using data and digital technology to transform health and care.
  • A range of opportunities to build your experience in an environment where your work has a direct and positive impact.
  • A real commitment to your personal and professional development with access to a broad range of learning opportunities.
  • Why you should apply

    We value the different experiences our people bring to their work at NHS Digital.

    We're working to create an environment where everyone can make a full contribution

    no matter their background, identity, or circumstances.

    Which means, we encourage applications from people of all backgrounds and abilities. Don't worry if you don’t meet all the criteria we’ve suggested knowledge and experience you've gained in other ways might make us think about the role differently. Go ahead and apply.

    About the role

  • Take a key role in identifying internal and external stakeholders, building relationships to assist project communication and reporting.
  • Keep project managers and stakeholders aware of project / programme status by, for example, preparing reports, presenting statistics and researching new information
  • Co-ordinate meetings and stakeholder consultation events, preparing agendas and supporting papers, and taking detailed minutes on complex issues
  • Be responsible for project or programme file management, using robust version control and management techniques
  • Work with project managers to create, monitor and maintain project project / programme plans
  • Some of the skills and experience we're looking for :

  • Detailed understanding of how to coordinate formal project boards and meetings, including venue organisation, compilation of agendas and supporting documents, production of minutes and follow up actions / tasks
  • Information Governance : Ability to design, maintain and implement techniques for the organisation, storage and version control of information in electronic formats for complex projects
  • Excellent communication and interpersonal skills, with experience of proactively engaging with a broad range of internal and external stakeholders, using appropriate communication techniques, to understand their needs and deal with enquiries, requests, complaints to ensure resolution
  • Experience of working in a project environment and ability to perform non-routine project tasks such as : able to identify risks and judging if escalation is appropriate
  • About The Company

    NHS Digital is a great place to work. What we do matters.

    Our outstanding teams are passionate about technology and public service, making use of everyone’s skills to improve people’s lives.

  • We collaborate to deliver world class tech and intelligence, come and join us. We are committed to sustainability, diversity and inclusion;
  • our people are at the heart of what we do.

    Find out about the amazing work we do by visiting our website : https : / / / about-nhs-digital / our-work

    Find further information on the current work we are undertaking meeting the challenges of the pandemic here : https : / / / coronavirus

    What we offer

    In addition to a competitive salary with planned, transparent progression you can look forward to the following benefits :

  • 27 days annual leave entitlement increasing with service
  • Buy and sell annual leave scheme
  • Contributory Pension (with a 20.6% contribution from us toward the cost of your pension)
  • Flexible working opportunities - we value and respect the diversity of our employees, and applications from prospective candidates who require flexible working arrangements are welcomed
  • A range of NHS Discounts covering, for example, shops, restaurants, gym, mobile phones and insurance
  • Employee benefit schemes which include Season Ticket Loan and Car Lease
  • For more information visit our Working at NHS Digital page.

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