DICE to completely change how ticketing works. Along the way, we’ve built a powerful cultural platform that has disrupted how fans discover the best new music and events, has the power to break new artists, and keeps tickets of established acts in the hands of fans.
We work with every major promoter in the UK, and an increasing number of venues are choosing us as their Box Office partner.
Part of the service that we provide to them is dedicated Account Management.
The Account Manager will be responsible for our partner retention and growth and must have a strong understanding of the UK music & entertainment industry and the ability to identify and articulate how DICE is a uniquely powerful tool to support them.
Working cross-functionally with our operations, product, marketing and music teams, you will provide key support to our venue and promoter partnerships.
You will be building high-level relationships with major accounts, and will have objectives focused on service, engagement, and our growth targets.
Use your experience to be the primary point of contact for our major partners
Drive successful experiences for our partners with an emphasis on strategic planning, engagement implementation, feature adoption, and analytical decision making
Build and maintain valued relationships with partners to drive partner revenue and ensure retention
Leverage knowledge of the DICE platform and industry best practices to provide excellent consultative support
Work cross-functionally with our Music, Marketing, Event, and Partner services teams to manage tactical and on-site needs for partner events
Assist the team in acquiring new business
Work closely with the Venue and Accounts Lead on all contract re-negotiation
5+ years entertainment industry experience as a an account manager, driving client retention and fostering meaningful client relationships
A passion for building valued relationships with partners and managing the financial impact that clients make to the overall organisation
Strong organisational skills and superb capabilities with managing multiple high priority projects simultaneously and successfully
2+ years business development experience - comfortable and confident bringing on new business
Excellent communication skills, great attention to detail, and a resourceful attitude
An analytical and results focused mindset
Mental Health and Wellbeing programmes
DICE Development Programme
DICE credit to spend on gigs
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