Service Desk Analyst
Specsavers
Fareham , Great Britain
16d ago

Role summary

Incident, resolution, call closed

We have a strong IT function that can deliver service and projects with passion and enthusiasm. But that's not all, we work hard, are always up for a challenge and take change in our stride.

We enjoy the fast paced environment so we don't have time to stand still and we welcome the variety the job throws at us with energy.

Based at our offices in Whiteley, we have a number of exciting opportunities to be part of a dedicated team providing 1st line support for our offices in the UK and Guernsey and our remote staff for technical diagnosis and fault resolution.

You will handle all incidents, ensure all calls are logged and maintained and manage through to resolution, keeping users updated on progress and liaise with problem management as required.

To be successful in this role you would have previous experience of working in a customer service environment. Any experience or knowledge of IT hardware / software troubleshooting would be beneficial but not essential.

The ability to work shifts and weekends is a must. You have a professional telephone manner and ability to take ownership of incidents and use your initiative to deliver exceptional service.

If you are looking to work in a fast paced, dynamic and rewarding environment where you can add value and build your IT career then we are keen to hear from you.

We have over 1,750 stores operating in over 10 countries and more than 80 domiciliary partnerships in the UK, boasting over 17,000 staff worldwide and over 2,000 support staff globally.

We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.

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