Web Support Technician (German Speaking)
West Corporation
Gloucester, United Kingdom
2d ago

LOCATION : GLOUCESTER

SALARY : £20,000-£22,000

LANGUAGES REQUIRED : ENGLISH AND GERMAN

WHO WE ARE

West Corporation is a leading provider of technology-driven communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology, and healthcare.

For more than 20 years, West UC has been leading the way in hosted and cloud-based solutions. We focus on four complementary components of the UC spectrum : Conferencing & Collaboration, Managed Voice, Network Services, and Digital Media Services.

WHAT YOU’LL DO

Most of us use many VOIP-based applications day in, day out, but have very little idea of what happens at the back end for us to receive this seamless service and support around the clock.

As a Web Support Technician, you will work as part of the multi-lingual European helpdesk team to provide first-class customer service.

You will work with customers to resolve technical issues and troubleshoot internet-based products.

We want to delight our customers with the service they receive each and every time, so accuracy, professionalism, and positivity are all vital in seeing issues through to resolution within the dedicated SLAs.

If you want to be part of a fantastic work culture and are hungry, curious, and excited by IT, then this role is the right place for you to start!

WHAT YOU’LL BRING...

  • Verbal and written fluency in English and German
  • GCSE or equivalent in Maths
  • IT literate competent MS Office user
  • Strong analytical skills ability to define problems, collect data, and draw valid conclusions
  • Excellent customer service skills Business to Business experience desirable
  • Clear communication skills (verbal and written)
  • Excellent interpersonal skills, including conflict resolution
  • Technical qualification or equivalent work experience desirable
  • HOW WE’LL REWARD YOU

    Choosing a place to build your career isn’t just about the work you do every day. Perks are important, and great benefits are vital.

    Knowing you have the support of your company on a holistic level is better for you, your family and your future. Benefits include :

  • Up to 25 days annual leave
  • Life assurance
  • Private health cover
  • Award-winning in-house training team providing a range of valuable courses and bespoke learning
  • WHAT'S NEXT...

    We are looking for top talent to join our growing team. Suitable candidates will be contacted by a member of our in-house recruitment team to kick-

    start the recruitment process (preliminary assessments and / or telephone interview). If you are a possible fit, you will be invited to meet with a few key individuals on-

    site in order to help you get a full understanding of the team and the position. Our goal is for you to get to know us as we get to know you.

    Apply now to join our successful team.

    At West we don't just accept difference - we celebrate it, support it, and build success upon it. We are proud to be an equal opportunities employer and no part of this advertisement is intended to discriminate on any grounds.

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