LOCATION : GLOUCESTER
SALARY : £20,000-£22,000
LANGUAGES REQUIRED : ENGLISH AND GERMAN
WHO WE ARE
West Corporation is a leading provider of technology-driven communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology, and healthcare.
For more than 20 years, West UC has been leading the way in hosted and cloud-based solutions. We focus on four complementary components of the UC spectrum : Conferencing & Collaboration, Managed Voice, Network Services, and Digital Media Services.
WHAT YOU’LL DO
Most of us use many VOIP-based applications day in, day out, but have very little idea of what happens at the back end for us to receive this seamless service and support around the clock.
As a Web Support Technician, you will work as part of the multi-lingual European helpdesk team to provide first-class customer service.
You will work with customers to resolve technical issues and troubleshoot internet-based products.
We want to delight our customers with the service they receive each and every time, so accuracy, professionalism, and positivity are all vital in seeing issues through to resolution within the dedicated SLAs.
If you want to be part of a fantastic work culture and are hungry, curious, and excited by IT, then this role is the right place for you to start!
WHAT YOU’LL BRING...
HOW WE’LL REWARD YOU
Choosing a place to build your career isn’t just about the work you do every day. Perks are important, and great benefits are vital.
Knowing you have the support of your company on a holistic level is better for you, your family and your future. Benefits include :
We are looking for top talent to join our growing team. Suitable candidates will be contacted by a member of our in-house recruitment team to kick-
start the recruitment process (preliminary assessments and / or telephone interview). If you are a possible fit, you will be invited to meet with a few key individuals on-
site in order to help you get a full understanding of the team and the position. Our goal is for you to get to know us as we get to know you.
Apply now to join our successful team.
At West we don't just accept difference - we celebrate it, support it, and build success upon it. We are proud to be an equal opportunities employer and no part of this advertisement is intended to discriminate on any grounds.