Senior Manager Business Systems - Products & Data
5d ago

Senior Manager Business Systems - Products & Data

At Equinix, we make the internet work faster, better, and more reliably. We hire hardworking people who grow with solving hard problems and give them opportunities to hone new skills, try new approaches, and grow in new directions.

Our culture is at the heart of our success and it’s our authentic, humble, gritty people who create The Magic of Equinix.

We share a real passion for winning and put the customer at the centre of everything we do.

Equinix is the leader in the interconnection and colocation space with a revenue exceeding $5B. Equinix has doubled its revenue in the last 5 years and is positioned to grow to $7B by 2021.

The rapid growth requires flexible, global, high performance, and scalable Quote to Cash (QTC) architecture. Equinix IT is in the process of architecting the next generation QTC architecture that can support Equinix’s sustained growth.

The Equinix Global IT organisation is a global function, centred in Sunnyvale CA with substantial presence in APAC and EMEA.

To support the tremendous growth, an opportunity has risen for an experienced Senior Manager to join our dynamic team in EMEA based out of our plush new offices in Devonshire Square.

As the Senior Manager, you will be accountable for partnering with the regional Product Marketing team and multi-functional business team on their data needs.

Provide technical expertise and support a fast- moving digital world.

We are on the hunt for our next Senior Manager - Requires in depth knowledge of enterprise applications with a specific focus on CRM (Siebel / SFDC) and Service Management (ServiceNow) and a detailed understanding of the underpinned business processes such as : Product Catalogue, Product Pricing, Quoting and Order Management, Product Billing, Service Management.

With demonstrable experience in automating existing and new business capabilities via Robotic Process Automation / Artificial Intelligence, and previous expertise of implementing large scale transformation programmes working with Agile delivery teams.

You will be of high energy, responsive, analytical and an experienced leader with strong communication, interpersonal, project management and people management skills.

Stakeholder Management

  • Ensuring that IT is seen as an effective partner and enabler
  • Responsible for driving and influencing senior leadership decision making
  • Is able to effectively identify appropriate stakeholders
  • Builds and maintains effective working relationships and partnerships with stakeholders
  • Works with all stakeholders to set and manage realistic expectations of services, reflected in service definition, scope and formal agreements
  • Responsible for leading strategic planning, influencing and driving prioritization of initiatives with functional stakeholders
  • Management Reporting

  • Participates in monthly operational reviews of operational performance and roadmap status
  • Executes against operational KPIs
  • Reviews, identifies areas for improvement and makes recommendations to leadership
  • Resource and Budget Management

  • Decisions are guided by policies, procedures and business plans that are agreed upon by upper management
  • Works closely across IT and Project Managers to track resource allocation and utilisation for portfolio and larger projects
  • Provides input to the annual budget planning process relating to project / support / SW maintenance / Renewals / purchases / etc.
  • for his / her areas of responsibility

    Project / Program Management

  • Responsible for reviewing and approving project plans, provided by Project Managers and technology professionals
  • Responsible for ensuring projects deliver on time and budget by holding contributors accountable for delivering on project milestones and deliverables
  • Responsible for escalating issues and potential roadblocks to management, including making recommendations to address and resolve
  • Expected to resolve most issues to closure
  • Responsible for identifying and mitigating project execution risks
  • Guide and / or revise project plan to ensure it completely captures all activities and eliminates duplicative efforts
  • Streamlines resources and activities and identifies opportunities to automate tasks
  • R&D / Innovation

  • Drives innovation among the teams, recognises innovation, and helps communicate new ideas across teams
  • Process / Policies / Standards

  • Defines and evangelise processes, policies and standards across all stakeholders
  • Measures performance against process goals
  • Actively seeks continuous improvement opportunities in process / policies standards
  • People Management

  • Provides leadership and direction to the team, through managers
  • Is accountable for the performance and results of direct reports and maybe a larger or multiple teams
  • Responsible for succession planning
  • Responsible for performance management of team members, including disciplinary actions and hire / fire decisions / recommendations
  • Models the Equinix Culture and Values
  • Vendor Management

  • Manages / leads individual consultants or consulting teams, as assigned
  • Understands vendor roadmaps, manages relationships, feedback and escalations, negotiations and contract renewals
  • Reviews and proposes final vendor selections
  • Handles day-to-day vendor relationships and holds vendors accountable to their deliverables
  • Qualifications Requirements

  • Relevant academic experience or qualified by experience
  • Previous experience delivering or implementing Siebel Product Catalogue, Configurator and Pricing is essential
  • Exposure to Salesforce CPQ / Steelbrick is desirable
  • Advanced knowledge of ServiceNow is desirable
  • Understanding or previous exposure with Data Migration strategies and methodologies
  • ITIL qualification desirable
  • Experience with Scrum / Agile development methodology with diversity to work within other SDLC methodologies
  • Travel is required across EMEA & internationally
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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