Senior UX Researcher
5d ago

AdvertPeople make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them : people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company.

We’re writing our next chapter. Be part of it!

Experience has taught us that when our customers thrive, we thrive. As a team, we always start with what customers need.

Through the good and more challenging times. Innovating at pace so customers can manage their finances, operations and people.

Every one of us shapes our culture at Sage - doing what’s right and succeeding together, united by our commitment to each other.

We encourage each other to grow in our roles, in our careers and as individuals.

Follow us on our social media sites below to join in conversations about career tips, open positions and company news! #lifeatsage #sagecareers.

If you would like support with your application (or require any adjustments) please contact us at for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.

Job DescriptionAs a Senior UX Researcher, you will have deep empathy for users, is analytical and has had success evangelizing research findings and methodologies to make insights actionable, to drive product strategy and design for both new and existing products for any given business objective and project constraint.

You will have experience leading and driving UX research to the next level, initiating, planning, and executing large research initiatives, sharing, and publicizing turn-key research findings.


Proficiency with a breadth of qualitative and quantitative research methodologies and ability to come up with creative research solutions as needed.

Outstanding interpersonal skills in conducting live / field interviews, as well as remote user studies.

Proficiency in user-centered design best practices, as well as knowledge of usability principles and techniques.

Outstanding observational skills to discover user motivations, obstacles, emotion and needs beyond what is verbally communicated.

Experience with data analysis and how to meaningfully convey research findings / insights with details, clarity, objectivity and transparency

Innate curiosity and deep empathy for customers.


You’ll work alongside highly capable UX and Content Designers, who really enjoy working collaboratively and embracing new ideas.

We offer a range of benefits that complement a competitive salary, including share save scheme, bonus options and pensions plan.

All colleagues get 25 days of paid annual leave with the option to buy up to another 5 days.

Plus, colleagues will receive learning day to develop skills and behaviours linked to their personal or career development!

Colleagues can also enjoy an additional number of family friendly benefits including the option to flex start and end times during the week and flexible working.

Sage also offers numerous business resources groups that you can join or simply be supported by such as our Foundation Amabassadors, Pride Sage, Diversity&Inclusion Sage and Healthy Mind First Aiders networks.

Now, is a great time to join the team. We’re already transforming the way people think and work to help customers thrive.

We’re well on the way to becoming a great SaaS company. But to continue our lead, we need the right talent. So, if you’re ready for a new challenge, get in touch!

LI-JLKey ResponsibilitiesPlan and execute user research in an agile development framework using both qualitative and quantitative methods and analysis.

Collaborate with stakeholders including product managers, designers, engineering, documentation teams to create research proposals through understanding the business needs, research goals and target customers.

Identify and prioritize actionable results based on research. Communicate detailed research findings and ensure the insights are translated into actionable direction through presentations, posters, graphics, displays, workshops, wireframes, etc.

Use a wide range of research methods, including ethnography / field research, participatory design, persona development, journey maps, interviews, concept testing, surveys, diary studies, usability studies, data analytics.

Apply usability heuristics and knowledge of current design best practices to evaluate new and existing features and offer viable suggestions for improvements.

Ability to lead and mentor UX designers and content designers whilst driving user research best practices across Sage People and Medium Segment Native Cloud Solutions.

Improve or establish new research processes, such as participant recruiting, results publishing, and an inventory of retrievable user data and insight.

Lead design-thinking and other workshops to continually increase customer empathy across the broader organization.

Proactively conduct strategic research to gather customer insights to inform future offerings.

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