Customer Service Agent
H&M Group
Edinburgh, gb
3d ago

Job Description

With an increasing customer demand, we are currently looking for fully flexible, full-time Customer Service Agents to join our existing H&M Family.

Full Time : Permanent, 39 hour contract

Salary : £9.98 per hour

Start dates : 19th August, 2nd September & 16th September

Location : Currently working within a hybrid model with a requirement to work a minimum of 8 shifts per month in our Edinburgh office.

When not working in the office your place of work will be your home address, which must be within the United Kingdom.

Operational hours : Our operational hours are Monday to Friday, 8am 9pm and at the weekend between 9am 6pm. As a result, we would require you to be fully flexible and available to work any 5 out of 7 days per week.

What :

Bring your passion and creativity to our H&M adventure and share our pride in helping everyone look and feel good.

Your main responsibility will be to communicate clearly with our customers via phone, email, live chat and social media channels and ensure they are kept at the heart of everything we do by living our values.

How :

We believe in people and the power that individuals can bring to a team by being open minded, straight forward and driven by our values and feedback.

Having the ability to use your initiative and be flexible to change is important for turning challenges into extraordinary results.

Your warmth and enthusiasm for helping others is what makes the conversation exceptional for our customers and will ensure they are getting the best possible experience.

Why :

An opportunity to experience an engaging customer service position where you will be welcomed into a friendly and diverse team and will have the opportunity to write your own H&M story, growing and developing both personally and professionally.

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