Strategic and Transformation Lead (Maternity Cover 12 months)
Mitie
London, England, GB
1d ago

Job Description

  • Contribute to formulating the strategy for the business and project manage a number of key initiatives which will contribute to achieving the strategy and fulfil business needs.
  • To support the Deloitte / Mitie growth plan to develop sustainable solutions that support the Mitie contract retention plan.
  • To lead the delivery of continuous improvement initiatives, working collaboratively with Deloitte and Compass.
  • Embed the principals of ISO 44001 collaborative business relationships into our day to day delivery model, ensuring that we are all following a One Team approach.
  • Account based lead, monitoring the delivery of key milestones against the strategic plan.
  • Keep the senior management team updated on any ongoing change programmes.
  • Compile and present information and engage with Deloitte Senior Management on strategic decisions.
  • Write strategic papers capturing important challenges and outlining proposed solutions, identifying the potential benefits and drawbacks of the proposed actions.
  • Formulate implementation plans for new strategic initiatives.
  • Work across boundaries with Mitie, Compass and Deloitte to improve the effectiveness and performance of collaboration.
  • Develop and implement new procedures which contribute to the achievement of strategic goals.
  • Become a major change lead, championing concepts across the business and implementing plans to reshape the business in line with the strategic direction.
  • Support the Account Director with the recruitment of key strategic critical roles, in line with a focus on customer service’ first.
  • Develop talent within the account through non-directive coaching and implement talent initiatives arising from the talent pillar.
  • Support the implementation of new innovation and initiatives from the wider Mitie and Workplace Services.
  • Support the Account Director by ensuring consistency of delivery across the account to minimise exposure to risk.
  • Support the development of growth opportunities on the account and mobilise / implement new services.
  • Qualifications

  • Extensive experience within a Customer Services / Corporate environment.
  • Evidence of successful change and project management.
  • Flexible, driven and an ambassador for exceptional customer service.
  • Self-starter who can quickly accept guidance, analyse data and deliver.
  • Exceptional and proven organisational skills.
  • Team leadership experience and able to delegate and manage up as well as down.
  • Excellent interpersonal skills.
  • Persuasive written and oral communication.
  • Ability to identify key strengths and assign tasks accordingly.
  • Experience of implementing an ISO 44001 collaborative business relationship management system is desirable.
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