Blacks is a long established retailer of specialist outdoor apparel, footwear and equipment. Trading online and from 57 stores, Blacks primarily stock more technical products from premium brands such as Berghaus and The North Face helping Outdoor participants, from weekend family users to more avid explorers, reach their goals, no matter how high.
Role Overview :
In this role you will assist the Store Manager in the day to day running of the store. Taking ownership of a number of duties while making sure that the stores KPIs are achieved.
Furthermore, in the Manager’s absence you will be the first point of contact, therefore you will motivate the work force to drive sales and offer exceptional customer service, while exceeding targets and maintaining the standards of the business.
Ensure that customers are given considerate and responsible service throughout their visit.
Deal with enquires and complaints resolving the issue at the earliest opportunity in a professional manner.
Ensure that personal appearance and standard of dress for the internal team is in line with company guidelines.
Have an understanding of the Customer Service measuring programme, Customer Satisfaction Survey and company Net Promoter Score
Ensure that targets are achieved and, where possible, exceeded.
Able to understand and interpret the relevant oracle reports.
Utilise in store devices, ensuring that all team members are driving this at every opportunity.
Confident use of the store’s dashboard to analyse Footfall, ATV and Conversion.
Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
Ensure that the company brief has been actioned with the store
Ensure that all merchandise is correctly priced, price amendments are actioned and all POS is correctly displayed.
Ensure mannewuins, displays and windows are updated in accordance with Visual Merchandising guidelines
Training & Development
Develop internal staff and promote progression within the group.
Monitor the Training and Development site and keep track of staff progression by the relevant
Assist with store recruitment, new starter inductions and staff training.
Management development should be prioritised with the use of the in house training.
Skills / Experience / Knowledge Needed
Retail Management experience would be advantageous
Excellent Time Management skills
Strong verbal and written communication skills.
IT skills - Microsoft Outlook, Word and Excel.
Please note due to the volume of applications we may not be able to respond personally to all applicants.
If you haven’t been contacted directly within two weeks of the vacancy closing date your application has not been successful on this occasion.
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