The IT Analyst will assist in the day-to-day operational support of the firm’s IT systems and users. The position is within a small IT team working mainly on the IT Service Desk and will encompass user support (both in person and over the telephone), systems operational support, application support, development and testing, change control and documentation.
The ideal candidate will be a proactive self-starter who can own an issue and see it through to resolution, someone who is able to develop their skills by using in-house materials and resources to troubleshoot and is able to think outside of the box
The ideal candidate will have knowledge / experience in the following systems.
The successful applicant should :
The working hours for this position are a standard day of 7 hours, five days a week. The core hours are 10.30 to 18.30 each weekday with an hour for lunch.
The IT Department are required to offer onsite support between 08 : 30 and 18 : 30 and there will be occasional need to swap shifts.
There will occasionally be a requirement to work additional or unusual hours (arriving earlier, leaving later or working at weekends) in order to resolve problems, implement new features and maintain service levels.
Overtime will occasionally be required by prior arrangement.
Please note that during the Covid 19 crisis, and whilst it is government advice, the role will be based at home with the relevant equipment provided.
As and when appropriate the role will be based in our central Cardiff office.
Impact and Influence
Gains respect from others; able to demonstrate knowledge and experience
Understands the audience
Respects others views and perspectives
Recognises individual’s strengths and weaknesses
Understands others’ behaviour even when this is not overtly expressed.
Ask questions to find out wants / needs of others; knows what to ask and how to ask it
Demonstrates respect for others consistently
Presents self and the organisation professionally (with integrity and honesty)
Displays and promotes confidence
Acts to build trust and commitment
Communicates effectively upwards / sideways / downwards
Gains respect of clients and work colleagues
Supportive to both staff and external people
Maintains professional standards
Confidentiality is expected at all times
Works for continuous improvement
Makes measurable improvements in service delivery
Is pro-active and has perseverance
Demonstrates pride in team / own achievements
Adapts easily to different situations / changing priorities
Prepare to work out of job role expectations
Able to work under pressure
Deals with problems as they arise and consults as appropriate
Liaises with other staff and shares ideas and information