The Royal Opera House welcomes audiences to performances of ballet and opera and participants in its Learning & Participation programme in excess of one million per year.
Our aim is to ensure that we continually focus on being an externally facing organisation that puts customers at the forefront of service design.
The Customer Services section of our Visitor Experience team is responsible for ensuring that all feedback is reported, investigated and resolved in a timely fashion.
The service provided by this team, working back-of-house from within the Box Office, must therefore be exceptional.
We are now creating a new Customer Services Team Assistant Manager role, responsible for :
This is an exciting opportunity to bring your customer service expertise to one of the world s busiest theatres. The successful candidate will demonstrate the following :
We actively encourage BAME and disabled applicants and value the positive impact that difference has on our teams. We welcome conversations about flexible working.
A full job description is available below. To apply, please scroll to the bottom of the page and click on Apply Now . Please contact the Human Resources Department on Tel : +44 (0) 20 7212 9752 if you have any access requirements or queries.
Closing date for applications : 08.00, Monday 27 January 2020.
Applicants must have work authorisation for the UK.