Ops Internal Comms Specialist
London, GB
4d ago

Job summary

Amazon is seeking a curious, intuitive, high-judgment, self-motivated and creative communications professional to create employee-facing communications for UK associates and their leaders.

As a specialist in the Operations Internal Communications team, you will contribute to the editorial calendar for the UK businesses, predominantly Global Specialty Fulfilment and Amazon Transportation Services, and primarily for topics related to Operational goals, safety, policies, benefits and continuous improvement.

The ideal candidate will insist on high standards, dive deep into details, have a strong bias for action, and easily manage competing priorities.

The role would suit a detail-orientated people person with a passion for storytelling and writing.

Key job responsibilities

Core Job Responsibilities :

  • Develop internal content with clear, tailored narratives to engage UK employees
  • Contribute to the UK editorial calendars, including ongoing adjustments based on data and trends
  • Write and plan for communications, particularly around Operational, Safety, Policies and benefits topics
  • Proactively build and manage relationships with key UK Operations internal stakeholders across a range of businesses, functions and locations;
  • Manage and support crisis communications as needed and look around corners for risk
  • Be the employee experience advocate, representing and protecting this through all strategies and decision-making
  • Improve processes with new ideas and tools that are shared across team members

    Bachelor’s degree in Communications, Public Relations, Journalism or related field

    communications experience

    Internal communications experience within a multi-national company

    Excellent writing skills are a must, with the ability to formulate a clear point of view on complicated issues and create a concise and well-written narrative


    Internal or external communications experience with fulfillment centers, retail operations, logistics, and / or technology companies is preferred

  • Experience building strong relationships with subject matter experts and stakeholders to develop Operations, Human Resources, and Employee Relations content for a diverse, remote, and mobile workforce
  • Experience creating metrics to measure communication effectiveness, reach, and engagement
  • Experience developing and managing an annual editorial calendar with engaging content across a variety of channels
  • Comfortable dealing with ambiguity
  • Possess a strategic approach to problem solving; able to anticipate potential reputational issues
  • Ability to exercise high judgment and persuasion, particularly in narrow time-frames
  • Willing to get work done, even when at times it’s outside the scope of the job
  • Experience developing creative, effective approaches to reach a mobile (non-desk) and diverse audience
  • Project management experience is a plus
  • High attention to detail and proven ability to manage multiple, competing priorities
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