RESPONSIBILITIES 1. Customer Service and Selling - To provide outstanding customer service by identifying customer needs as well as further sales opportunities, matching benefits to needs as appropriate, using knowledge of CHANEL standards and products - To ensure that the best levels of customer care are offered at all times, and that all customers are offered the opportunity to join the customer database, keeping the information confidential at all times - Maximise sales and customer service during locally planned on counter events - Continuously work towards achieving and exceeding set retail sales goals, using link selling to introduce further products 2.
Technical Skills and Administration - Continuous monitoring of the business as well as appropriate analysis of results to recognise areas of opportunity and growth in order to build and impact on the overall business - Build the account by achieving and exceeding sales targets, developing the business to increase sales volume and productivity by using product knowledge and the steps of sale.
Personal Effectiveness, Motivation and Presentation - To demonstrate and encourage enthusiasm for selling, flair for the product and excitement for providing customer satisfaction - To present an appropriate appearance, ensuring that personal as well as team grooming and make up is to CHANEL standards, demonstrating current trends and adhering to the uniform and grooming policy at all times - Encourage and maintain a clean, tidy, hygienic and professional work area, reflecting merchandising standards and guidelines at all times - To successfully complete the CHANEL Induction as well as any further training provided as appropriate, demonstrating enthusiasm to participate as well as the ability to retain the benefits of training provided 4.
Teamwork, Communication and Relationships - To lead by example, motivating individual as well as team performance to reach / exceed set targets, demonstrating and encouraging reliability and flexibility as the business demands - Effective liaison with RDM, Regional Retail Development Manager, CHANEL head office as well as Store personnel - To train and direct the team efficiently, organising motivational and informative team meetings and briefings regarding products and procedures as appropriate 5.
Although comprehensive the job description is not exhaustive and additional duties may be added according to the needs of the business and as requested by the Retail Development Manager, the Regional Retail Development Manager, National Sales Manager, or other CHANEL Management.