£500 Joining Bonus* Reception/Front Office Supervisor- London Marriott Hotel Kensington
Marriott
London, London, United Kingdom
2d ago

Job Number 22048927

Job Category Rooms & Guest Services Operations

Location London Marriott Hotel Kensington, 147 Cromwell Road, London, London, United Kingdom VIEW ON MAP

Relocation? N

Position Type Non-Management

£500 JOINING BONUS

LONDON MARRIOTT KENSINGTON

At the 4 star London Marriott Hotel Kensington, ideally located near London’s best-known landmarks, we stand out from the crowd.

We relentlessly pursue our craft. We support one another, strive for excellence and advance our expertise. We are versatile.

Situated within a soaring, seven-story atrium, we are empowered to stay in control and soar above it all.

WHY WORK WITH US?

In addition to the benefits you would expect being part of a brand of our calibre, you will also be offered :

  • A unique opportunity to be part of an award winning international brand where we celebrate your unique talent
  • Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates.
  • The sky is your limit here

  • World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
  • Work alongside some amazing talent- award winning, experienced hospitality professionals
  • Discounted room nights, meals,and spa access-because your well being means so much
  • Access to fabulous and flexible benefits to help you in and out of work- including health and life assurance
  • Access to major high street discounts so you can treat your friends and family as required
  • FRONT DESK SUPERVISOR

    First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area.

    Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

    WHAT YOU'LL DO?

  • Process guest check-ins, assigning rooms and activating room keys
  • Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
  • Answer, respond to and process all guest calls, messages, questions or concerns
  • Give guests information and directions regarding property and local areas of interest
  • Process check-outs and resolving any disputed charges
  • Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques
  • Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
  • WHAT WE'RE LOOKING FOR

  • A warm, people-oriented demeanour
  • A team-first attitude
  • Positive outlook and outgoing personality
  • Flexibility, problem-solving skills and multi-tasking ability
  • The ability to stand, sit or walk for extended periods of time across a work shift
  • Terms &Conditions Apply. Subject to successful completion of probation period and calculated on pro-rata basis.
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

    We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

    Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly.

    As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details.

    With your skills and imagination, together we will innovate and reinvent the future of travel.

    JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world.

    JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers.

    JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.

    Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form