Field Engineer
Content+Cloud
Manchester, UK
4d ago

Company Background

At Content+Cloud we help our clients to succeed and to transform the way their businesses operate, the way their users work, and provide them with flexible and secure platforms with which to do it.

Our portfolio of Professional and Managed Services enables our clients to truly leverage the power of Microsoft’s three clouds : Microsoft 365, Azure and Dynamics 365.

As our reputation has grown over the years, we’ve been able to attract exceptionally talented individuals. Whether they are a world-renowned technology specialist or a highly skilled member of a 24 / 7support team, all our people are driven by a desire to deliver success for our clients.

The Role

The key deliverables of a Field Engineer are to provide technical delivery of IT projects, incidents, and requests to a single large C+C client based around the Bristol area and to also as required provide technical support and guidance to end users and colleagues.

The Field Engineering which this role forms part of a team supporting the client in three locations

The successful candidate must possess excellent verbal communication skills in addition to exceptional attention to detail and excellent written and technical documentation skills.

Generic duties and responsibilities

  • Working under the guidance of the operations team be responsible for the delivery, or part delivery of infrastructure related projects tasks, incidents, and functional support as per customer requirements.
  • Responsible for ensuring successful delivery, sign off and hand over to support services post project.
  • Ensuring all documentation and network diagrams are accurately completed updated created including the maintaining of asset information and configurations.
  • Allocating and logging time to tasks and projects in an accurate and detailed manner.
  • Take ownership of allocated tickets and tasks and professionally manage them through to resolution conclusion.
  • Manage incidents, problems and changes through ticket management system as required.
  • Take part in implementation of, troubleshoot, maintain, and support a wide range of systems (incl. but not limited to) :
  • o Cloud technologies : Microsoft Intune, SCCM, Azure and private cloud.

    o Productivity applications : Microsoft 365 & Office 365, Print solutions and bespoke client software.

    o Networking, Routers, Switches, Firewalls, Wireless : FortiGate, Cisco, Meraki.

    o Workstation Hardware and software : We support all desktop operating systems as well as workstation hardware.

    o Peripherals; printers, access points, etc.

  • Contribute fully as an active team member and ensure personal and team objectives are achieved
  • Undertake other tasks as assigned by management that may not necessarily be implementation or project centric.
  • Ability to create technical documentation.
  • Act as an ambassador for C+C and the client always.
  • Be prepared to travel to all three client locations within a large and rural area.
  • Location and Environment

    This role will be based on our client site in Bristol with occasional travel to their offices in Southampton and Chertsey.

    At Content+Cloud we look for a particular kind of person. Someone who likes nothing better than helping others to achieve their goals.

    Someone who is driven by a desire to go the extra mile for our clients, focusing on the little things that make a big difference.

    Someone who loves technology, not for its own sake, but for what it can deliver in terms of organisation.

    This is the real Content+Cloud difference : the mindset of our people.

    We see every client challenge as an opportunity for fresh thinking, and every client journey as an adventure.

    Required Skills and Capabilities

    Have attained or working towards at least 2 relevant accreditations (MSCE, CCNA, VCP, or similar).

  • Demonstrate good implementation skills and knowledge in the following : Cloud, Routers, Switches, Internet connectivity, LAN / WAN deployment.
  • Must be willing to take ownership of all IT queries and manage, with other parties, through to completion.
  • Minimum 3 years working experience in a relevant role.
  • Flexibility to work weekends and other out of hours duties if required.
  • Excellent trouble shooting skills.
  • Extensive knowledge and working experience within an IT environment and familiarity with common OS and platforms.
  • Ability to interpret infrastructure requirements.
  • Initiative and capability to identify and recommend and project management methodologies.
  • Must be practical and able to mount monitors, access points, etc; training will be provided where suitable.
  • A full clean UK driving licence and willingness to travel to remote sites over a large area.
  • Regular drug and alcohol testing will be required as part of this role.
  • BPSS and DBS checks will if required as part of this role; this will be sponsored by C+C.
  • Generic essential individual attributes

  • Excellent organisational and planning skills.
  • Effective time and diary management skills.
  • Excellent customer service skills.
  • Ability to listen and interpret customer needs.
  • Ability to work well within team or solo, supporting other team members.
  • Ability to learn quickly.
  • Calm but positive and responsive under pressure.
  • Ability to liaise with all levels of customers and interpret and provide information in a logical and meaningful manner.
  • Honest, responsible, diligent, organised, and knowledgeable.
  • Needs to uphold C+C brand when onsite which includes personal conduct and attire to suit the environment.
  • Willingness to gain relevant qualifications and accreditations.
  • Package

  • FTC role for 6-months.
  • Salary dependent on experience
  • Role based out of our clients site in Bristol.
  • 25 days’ annual leave (pro-rata)
  • Multiple HIIT, general fitness, yoga and mediation classes run virtually each week! (In addition to other wellness events and other social activities...)
  • Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.

    Content+Cloud is proud to be an equal opportunity workplace that is committed to attracting and retaining the best talent regardless of race, sex, age, national origin, religion, sexual orientation, gender identity, disability or criminal history.

    As part of our compliance requirements, we do undertake background checks which, dependant on levels of security required for the role or client assignment, may include a criminal record check.

    Please do let us know if you would like more details on the level of checks for the specific role you are applying to.

    We are happy to provide any reasonable adjustments you may need to ensure you feel you have the best experience across our selection process and future employment,

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