Senior Network Consultant
Telefonica
LIVERPOOL, GB
3d ago

We are O2, the commercial brand of Telefonica UK Limited, a leading digital communications company owned by Telefonica S.

A. We put our 25 million UK customers at the heart of everything we do, so we can use our technology to connect them to the experiences they live for.

And just like our customers, we open up exciting possibilities for our employees too. Great benefits. Generous rewards. High-quality training.

Ongoing career development. These are just some of the reasons to join us.

We’re always on the lookout for great talent, and we’re all about inclusivity. We want to be a true reflection of our customers and their communities, to help us make the best decisions.

That’s why everybody’s welcome at O2 it’s time to get everyone in the room.

What do the team do?

Business Service Management (BSM) offers O2’s business customers’ one single consolidated provider for all their IT and Communications needs.

Through BSM customers can optimise their network infrastructure and be ready for the biggest challenges and opportunities in today’s digital business.

The Technical Services team is responsible for all the technical aspects of a successful project. The team is made up of many high level experts bringing many years of experience, and we also leverage skills and resource from partner organisations when we need to, providing additional capability and capacity.

What part will you play in this?

The In-Life Network TDA will prime the ongoing technical relationship with our live customers through the life of the relationship.

The person will be assigned a small number of customers where they will maintain regular contact and build the relationship by providing design guidance, network performance information, complex issue support and lead smaller projects for the customers they are priming the relationship for.

The role will be supported by the service delivery managers and any project or delivery mangers assigned for specific activities.

They will work closely with other project-orientated TDAs within the team to manage delivery work and handover into live service new work.

The difference from the standard network TDA role is that the role will be building a long term relationship with a small number of customers rather than being project by project focused.

The role holder will need to have a detailed understanding and knowledge on all aspects of Cisco equipment with advanced troubleshooting and design skills.

The role holder must also have an understanding of multiple connectivity options including but not limited to FTTC, L2TP, ADSL, Fibre and Ethernet.

They must be focused, with a structured and disciplined approach and can work well in a team or independently. The main focus will be on WAN and LAN solutions, including wireless LAN.

The majority of our customers will be based on our O2 Gateway managed WAN product and associated services.

The TDA acts as trusted advisor and will be capable to provide consultancy services to clients to help them understand their needs and advise on suitable solutions to their requirements.

Some of the more specific responsibilities :

  • Prime the technical customer relationship for live customers by meeting and supporting them regularly (based on a pre-agreed plan), providing design and operational support guidance and helping to develop the relationship between the customer and O2
  • Low Level Design for single and multi-tower opportunities, configuration, installation, integration and test management of customer focused projects across all medium and large sized or multi tower projects
  • There may also be a requirement for other ad-hoc work within other related technologies and review incoming customer projects for quality of incoming information against deliverability of the HLD
  • Undertaking leadership of project work, setting and working towards deadlines and providing technical leadership for other Engineering team members.
  • Support troubleshooting and investigation activities remotely and on site as required to resolve project issues. Support on site field resource who may be installing as part of the project you are technically leading
  • Provide consultancy services to clients to help them understand their needs and advise on suitable solutions to their requirements
  • Working with pre-sales and business partners on designing solutions and providing delivery time and management estimations as required
  • What we're looking for :

  • Extensive industry experience with Cisco networking technology
  • Must be CCNP certified as a minimum, CCIE is preference
  • Experience in producing high complexity multi-tower low level design documents
  • Understanding of routing options and configuration. Working across a range of site types from small to very large. Campus and other LAN designs
  • Understanding of mandatory technologies : MPLS, VPN, ADSL / FTTC, Nexus, BGP / OSPF and Security (ASA or similar products)
  • Excellent Communication (able to communicate at all levels) and Consultancy skills with good commercial understanding
  • Must be able to present confidently in front of customers
  • Experience with other vendors and technical areas would be an advantage
  • But it’s not all about the experience, it s about you and the passion you can bring to O2 in developing our people. Does this sound like you...?

    We’re looking to pay a competitive salary (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care, holiday entitlement and lots of flexible benefits.

    We also believe a great work-life balance is important, so we’re open to considering part time and flexible approaches to working.

    Like to know more? Feel free to raise it.

    If you have any questions around the role then please email ResourceTUK o2.com who will be happy to help.

    Grade : PCGT

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