To receive all inpatient booking forms from the Inpatient Bookings Team received from Consultants and or their secretaries, process and arrange appointments for the Pre-Operative nurse to assess patients in clinic or by telephone assessment.
To organise and set up Pre-Operative clinics working in liaison with the Inpatient Bookings Team
Prepare and print clinic lists for following days clinics
Check previous days clinics for any non-attendance, contact patient and rebook missed appointments.
Enter and process Nurse-Led appointments into SAP
Communicate late bookings and changes to pre-operative clinics to clinical members of team
Communicate to patients any changes to booked pre-operative appointments, either verbally by telephone, SMS or in writing if time permits
Request patient clinical notes from respective GPs in relation to patients forthcoming admission
File investigations such as ECG and blood test results in preparation for patient’s admission
Perform any other tasks that support the smooth running of the day to day operation of the Pre-Operative Dept.
Support Registered Nurses within the team in any other administrative duties requested
Perform general admin duties, including photo-copying, scanning, faxing etc.,
Ensure mandatory training is completed within required time frame.
To attend the daily team huddle and record discussion on the daily huddle sheet.
To attend and take minutes at monthly team meetings.
Educated to GCSE standard in English and Maths
Qualifications and Training
Excellent numeracy skills
Knowledge of SAP is an essential part of this job
Proficiency in Microsoft Office particularly Word , Outlook and Excel
Enthusiastic self-motivated, able to prioritise and work under pressure
Good organisational skills and time management
Ability to work independently and as a part of a team with a desire to provide excellent customer service
Excellent communication skills, both written and verbal
Experience of working in administration roles ideally within the healthcare profession
Confident telephone manner with the ability to communicate with a wide range of customers at all levels
Ability to work effectively as a team
Knowledge and Technical Ability
High degree of accuracy and a methodical approach to the workload
Ability to work to tight deadlines
Skills and Behaviours
Excellent organisational and communication skills
Computer literate with good keyboard skills
Good customer care skills with the ability to handle difficult situations.
Working Hours : As and when required
C ontract Type : Bank Contract
We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave.
Bank workers are paid weekly.
We are extremely proud of our heritage in private healthcare and of our values as an organisation :
Driving clinical excellence
Doing the right thing
Caring is our passion
Keeping it simple
Delivering on our promises
Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Candidates must be able to provide original documentation of Right to Work in the UK and the successful candidate will be subject to the relevant DBS check.