Business Analyst - Salesforce
ZPG Limited
London, England, United Kingdom
1d ago


Zoopla are on an exciting journey to establish itself as the UK’s leading Digital Property destination.

We are seeking a Business Analyst, ideally with extensive CRM experience to help deliver both systems and business process improvements to unlock the growth potential within Zoopla.

Working in a highly collaborative team you will liaise with Zoopla’s clients and internal stakeholders to assess requirements, develop approaches and implement solutions that will support the success of the commercial team .

This is a key role in providing a fast-moving business and our customers the tools they need to be successful.


Key skills we want you to bring to this role :

  • Business process mapping : eye for uncovering business issues and implementing processes and solutions to address them and the ability to document business processes (as-
  • Is and to-be diagrams etc)

  • Ability to develop and articulate business and systems requirements : Able to specify, validate and verify requirements.
  • Making sure they map to business needs, are easily shared and understood by stakeholders and are approved to meet scope of projects

  • Ability to write CRM tickets : Writing epics and stories (with acceptance criteria) under SMART criteria (Specific, Measurable, Attainable, Realistic, Timely)
  • Strong communication : both written and verbal, with the ability to adjust your style to the audience
  • Experience of large CRM : preferably Salesforce (could also be Zendesk)
  • Customer focus : strong stakeholder engagement skills with ability to identify opportunities and take action to build strategic relationships between commercial operations and other business functions
  • Delivery focused : Able to manage a back-log, identify / manage dependencies and risks
  • Skills you might also be developing :

  • Project management : Create and own the project plan, running meetings and processes.
  • Roadmap / vision : Assist with the delivery of CRM visions and strategy
  • Workshop facilitation : Be able to organise and facilitate workshops of all sizes
  • (and / or Zendesk) knowledge : understanding of out of the box functionality / processes
  • Skills you can learn on the job :

  • (and / or Zendesk) knowledge : up to date awareness of new releases / updates and system improvements
  • Advanced customer focus : constantly on the lookout for ways to improve monitoring, discover issues and deliver better value to your stakeholders and customers
  • Property or market-place experience : understanding of the property industry
  • Commercial awareness : understanding of the challenges of PropTech and it’s rich opportunities, as well as the wider property industry.
  • Also knowledge of Zoopla’s vision / goals and how value is delivered


  • 25 days holiday + Bank Holidays
  • Private health and dental
  • Gym on site in London or membership in regional offices
  • Up to 7.5% pension contribution by the company
  • Free breakfast and afternoon snacks
  • Friday night drinks
  • Discretionary annual bonus up to 10% of base salary
  • Birthday day off, move house day off
  • Training and development
  • Referral bonus up to £5K
  • Check out a full list of our benefits and perks

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