Reporting to the Head Consultant, The SYSPRO Consultant will be responsible for the delivery of quality implementations and service days, resulting in a positive customer experience and a reference-able customer.
This will include all aspects of the project life cycle, including pre-sales, technical assistance, training, project management, business analysis, software specification, implementation, configuration and post implementation support.
To install and implement SYSPRO ERP and associated software on client sites throughout the UK. There may further travel required, particularly to Ireland, occasionally to Europe and potentially world-wide.
To provide remote access or telephone support from the Manchester office or home as required.
To deliver quality training courses, either prescribed or tailored to the customer's needs, around the SYSPRO software and other K3 software.
To use import data into SQL based applications and to manipulate data within SQL for reporting purposes in order that the customer can benefit from value adding management information.
To provide software testing for bespoke and standard software products as scheduled by the project manager, in a rigorous and structured manner, ensuring all issues are fully documented.
To provide process documentation and user guides as required
Management of Quality
To escalate for all project issues to the project manager and be on hand to provide technical, application and management guidance in order to ensure the right outcome for the customer, whilst securing the future revenue stream for K3 Syspro.
To work with the rest of the implementation team to resolve customer issues and ensure all projects have a successful outcome for the customer.
Education and Training
To show motivation and self-discipline in learning new modules and features of SYSPRO and associated products, including self-learning and learning in groups.
To share knowledge with support and consultancy, to ensure all consultants benefit from an understanding of new features of the software.
As with any member of the K3 team, there is an element of customer management that comes with the role. The customer must be at the heart of everything we do.
To liaise with the specialist services team in order to get project issues resolved and to offer advice and guidance on any support issues currently with that team.
To work with the support desk manager to ensure that customer expectations are met, consultancy is delivered where appropriate, and opportunities are maximised.
To work with the Lead Project Manager and the Customer Advocate to support ensure that our customer's expectations are managed and delivered, and that revenue opportunities are maximised.
To maximise any revenue opportunities discovered whilst on-site with the customer, including the opportunity to sell on more service days, training, software or hardware and infrastructure.