Survey and Planning Auditor
Wren Kitchens
Manchester, GB
19h ago

About The Role

We are looking for a Survey and Planning Auditor based in our new Oldham showroom. This role will involve evening and weekend work, working 5 days out of the 7.

Critical purpose of role :

  • Ensure high quality plans by auditing designs in advance of delivery
  • Train and coach the design team to enable the consistent delivery of accurate orders and aesthetic plans
  • Support the design process by conducting home surveys that ensure accurate measurements are used
  • Reduce errors within the business
  • Support the contact centre team by assisting them with resolution
  • Maintain safe showrooms by completing daily, weekly and periodical Health and Safety checks
  • Main Responisbilities :

  • Complete detailed in store plan checks for orders and highlight any potential installation or product issues that could impact the installation process and lessen the customer experience
  • Provide feedback to Designers following a plan check, addressing errors identified
  • Audit compliance documentation uploaded from the showroom to ensure standards are being met
  • Coaching and developing the design team by reviewing orders with them to highlight areas of improvement
  • Provide training and development with the relevant Designers when errors are identified multiple times
  • Identify and report to the Showroom Manager any additional training requirements with individual Designers
  • Provide constructive feedback on opportunities identified with the planner, systems and training to improve efficiencies
  • Review all orders prior to checking to ensure accurate measurements documented and arrange appointment for measurements to be taken if there are discrepancies
  • Visit customers property to complete home surveys and highlight any potential installation or access issues that could lessen the customer experience
  • Hosting regular team briefings to train new features in both the planner and product
  • Support error reduction by managing weekly reports highlighting potential future issues
  • Attend regular meetings with the other Auditors to offer improvement feedback and share ideas
  • Complete the daily and weekly health and safety checks within the showroom
  • Seen as the expert and go to person within the showroom and contact centre for planner and product related queries
  • About You

  • Ability to drive SGV essential
  • Exceptional design skills and ability to use planner software
  • Excellent communication skills - both written and verbal
  • Knowledge of kitchen installation and legislation
  • Knowledge of compliance processes
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