Proposition development service experience manager
BT Group
Manchester, United Kingdom
10d ago

purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities.

We need you to help us do this.

Why this role matters

I ensure that BT’s workplace services proposition and service wrap are designed and maintained to engage colleagues and drive performance, making BT a brilliant place to work..

What you'll be doing

I am responsible for developing the BT workplace service wrap which defines the wide range of services provided in BT buildings.

I have deep knowledge of commercial and operational drivers that sit behind each service line and how they are influenced / enhanced through the life of an outsourced contract.

I am responsible for the complicated and demanding cross CFU / CU relationship model required to measures ongoing level of satisfaction and pre-

empt future pressure points.

I showcase the best of what the P&FS Workplace team can do for BT’s future workplace.

I am externally facing to influence and nurture best in class FM services where identified

We'll also need to see these on your CV

I have experience of operating in an FM outsourced model.

I have significant experience in leading and designing workplace services in a complex working environment and estate portfolio.

I have deep knowledge of the features and function of the different elements of BT’s estate and physical infrastructure.

Expertise in CRM and programme management across multiple stakeholders is essential.

I am commercially astute, able to build and present business case proposals.

Experience of leading complex and emotive negotiations with stakeholders.

Stakeholder engagement : able to engage effectively with senior stakeholders to fully understand and meet their needs.

Contract and supplier management : able to effectively drive strategic partners to deliver on our strategy in an ethical, commercially efficient and service orientated way

Story-telling with data : strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences.

Why choose us?

We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed.

That’s why we welcome applications from all parts of the community.

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