About the position
Mimecast is a 100% channel focused company and transacts all revenue via IT channel partners. In this position, the Channel Sales Support Executive will be supporting the UKI go to market team by assisting with general tasks and projects, contributing to good customer and partner relationships, and enabling Partner Sales Execs to spend more time generating revenue for the business.
This role is suited to a meticulously organised individual that prides themselves in providing a good experience to partners, customers and colleagues.
This role is an ideal stepping stone for someone that wants to progress into a channel sales role or partner management role.
Supporting the Channel Team with admin, such as :
Processing sales orders
Creating new Partner Accounts
Profiling and engaging prospective partners
Provide demonstrations and assistance to partners using the Mimecast Partner Portal
Work with different stakeholders to make sure partners have suitable access to sales resources, marketing and marketing funds, pre-
sales, technical enablement
Support partners with lead generation activities such as cleansing data, booking call out days and providing assistance with live Mimecast opportunities
Run reporting to ensure all partners are adhering to their partner program requirements
Help to organize Partner Education Days
Help managing inbound calls that come through to the Partner telephone line
Portal and Partner Training Access / Maintenance
Working alongside key stakeholders within the business to drive the sub-100 automation project across the Channel & Sales Teams
Essential Skills and Experience
The ideal candidate for the Mimecast Sales Support Team will demonstrate the following attributes : -
Solid organisational skills and ability to multi-task
Problem solver with ideas about how to improve processes
Has worked in an administration or customer / partner experience function
Excellent administration skills Outlook / Excel / CRM
Calm demeanor that can work under pressure
Driven to succeed and always looking for ways to improve systems and processes
Confident communicator in telephone and face to face engagements
Attention to detail with a passion for delivering an exceptional level of service
Mature outlook, comfortably working with contacts at all levels including senior management and technical consultants
Track record of meeting and exceeding targets / KPIs
Have worked for an IT reseller or Vendor in a similar function
We offer a highly competitive rewards and benefits package including private healthcare, pension, life cover, child care vouchers and an annual gym subsidization.
Mimecast is an entrepreneurial and high growth company which will provide the right candidate with a wealth of career development opportunities.
All Mimecasters strive on being high performers, problem solvers, team players with passion, integrity and effectiveness.
We strive to attract exceptional people who have ’that extra something’’ and really enjoy what they do.