Mobile Receptionist (RNTM)
Rapport Guest Services
Manchester, United Kingdom
3d ago

Role Responsibility

Responsibilities will include :

  • Covering all roles across the business (receptionist, switchboard, concierge, floor coordinator, lobby host, helpdesk).
  • Proactively dealing with guest requests in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally.
  • Handling all external and internal calls in a professional manner.
  • Communicating effectively with other departments and service providers, creating a one team’ approach to delighting our guests.
  • Adopting a flexible and adaptable approach at all times when dealing with ad hoc duties as required.
  • Adopting a flexible and adaptable approach to the rota with potential shift / location changes.
  • The Ideal Candidate

    The successful candidate will :

  • Have front of house reception experience in a luxury hotel, premium airline, retail or a corporate environment.
  • Have the passion and drive to deliver the very highest levels of customer service.
  • Have great interpersonal skills, an outgoing and vibrant personality.
  • Demonstrate ability to adapt and flex your working style and behaviour to acclimatise to the environment of the site you are working at.
  • Demonstrate an excellent command of the English language, both in verbal and written communication.
  • Being a quick learner.
  • Understand professional etiquette.
  • Possess a high level of attention to detail.
  • Have the ability to work well under pressure and act both proactively and intuitively.
  • The successful candidates will be offered a very competitive salary package plus a range of staff benefits; including pension, store discounts, travel reimbursement and life assurance.
  • Working hours are typically 8 hours per day, 40-hours per week, Monday to Friday, on rotating team shifts, usually between 7am and 7pm.

    Our teams do not work weekends or Bank Holidays.

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