UX Writer
Skyscanner
London
25d ago

Skyscanner is a leading global travel search site and app, a place where people are inspired to plan and book direct from millions of travel options at the best prices.

We employ over 900 staff across ten offices globally, and, having reached market leader status, we were recently acquired by Chinese online travel company Ctrip in a deal valued at £1.

4bn. While we remain operationally independent, our acquisition by Ctrip allows us to take the business to the next level of accelerated global growth.

It’s a hugely exciting time for Skyscanner and the over 60m people who use us every month. We are unbiased and free, and our secret is in our unique proprietary technology that connects people directly to everything the travel industry has to offer.

At Skyscanner, we put the traveller first and nowhere does that matter more than in our product. We're looking for a UX writer who'll be responsible for our communications on the front-

line, creating and curating user-interface content across our website and app to develop a two-way conversation with our travellers.

As our business grows, so does the importance of strong, consistent messaging. We need someone who can help us bring creativity and clarity to every brand touchpoint -

whether delighting with flourishes of micro-copy or breathing life into error messaging and legal disclaimers.

We're a wonderfully diverse company and proud of our product but (if we're honest), sometimes we forget that not everyone speaks like an engineer.

That's why we need a great writer who sees the product like a traveller. Someone who understands how we work and can interpret the most complex concepts in a human way.

About you :

  • Your portfolio speaks for itself. You've earned your stripes in UX writing and have the projects to prove it
  • You know the importance of creating clear flows and consistent experiences while making sure that all user interactions are initiated with the same voice
  • Working with translation teams doesn't phase you. You're aware of content localisation best practices and how to maintain a unified voice across different languages
  • Writing software strings for product gets you out of bed in the morning. You can make everything friendly, from call to action buttons and help messages to push notifications
  • You enjoy demystifying complex jargon, processes and language into something everyone can understand.
  • Highly curious, you value the importance of user research and you learn through experimentation and testing. If something isn't working, you adapt and improve
  • Understanding what is practical and what causes problems, you can form proposals around these constraints and opportunities
  • You adapt your tone so that it's just right for every stage along the user journey
  • What you'll be doing :

  • Writing clear, helpful and concise user-interface text
  • Connecting the dots between products and platforms, identifying cross-over and finding solutions that create consistency
  • Acting as the point of contact and source of expertise for user experience writing and suggesting ways to improve existing processes
  • Working with product managers and engineering developers and business owners to define and deliver the best experience for travellers
  • Proactively seeking areas for improvement, communicating across teams (we call them squads and tribes) to find solutions
  • Working closely with translation teams to ensure messaging and tone of voice is kept consistent across all languages
  • Working alongside other copywriters and reporting to the Principal Copywriter
  • Evangelising for readability, usability and creativity
  • Helping colleagues to become better writers by sharing best practice, collaborating, training
  • Why Us?

    We are proud to have a working environment that sets our employees up for success, as well as all the usual perks you would expect from barista machines to massage chairs, to free food, holiday buying scheme as well as frequent townhalls with our CEO.

    What we really aim for is a place where people can thrive, be trusted to make impact and ultimately help us put our users first.

    What you will get in London -

    An office which boasts mini hotel rooms, a BBQ terrace and cupola reception, situated in London’s Tottenham Court Road amidst a thriving tech community and mature social scene.

    It’s the home of our data tribe and with space to hire many more staff we are excited to welcome our new recruits.

    Skyscanner can offer you large scale, complex problems where you can reach 60 million users whilst enjoying a high level of autonomy and influence and a flexible working environment where you can thrive.

    Join us now.

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