Clinic Administrator
London, UK
4d ago


This is an excellent opportunity for an administrator with exceptional customer service skills to join the FluCamp team at our London site in Whitechapel, East London.

hVIVO conducts human challenge studies offering services to both pharmaceutical and biotechnology companies using a range of different clinical trial methodologies across differing viral challenges.

The end goal of our clinical trials is to potentially eradicate common illnesses like the common cold and flu completely or at least make treatment of them as easy and effective as possible.

Volunteers are central to the work that we do. Our studies focus on testing new treatments on real people, in a safe, controlled, clinical environment.

The Clinic Administrator will provide essential administrative support to the multidisciplinary team within the screening clinic and quarantine unit, and for managing the volunteer journey through admission and discharge.

We currently require flexible Bank staff with good availability Monday-Friday

Please note, hVIVO works with a range of respiratory viruses as part of our day to day operation, including Covid-19. Your suitability will be part of the interview process from a health and safety perspective and it is recommended you consider your own health and those of family members (clinically vulnerable and shielding) when considering to apply for this role.

Main Responsibilities

  • Meet and greet volunteers attending appointments
  • Co-ordinate progress of all screened volunteers seen at the site
  • Provide administrative support to the Clinical Team
  • Provide receptionist duties for the screening clinic ensuring the reception area is always tidy and staffed during clinic hours.
  • Responsible for ensuring case notes and other associated documents are tracked and then filed appropriately in the correct patient / volunteer file;
  • Dealing with queries, typing clinic notes, letters and faxes, filing, audit information preparation, database entry and general correspondence.
  • Assisting with medical record management and filing, securing physician signatures, Communication with GPs in securing required information for trial participation.
  • When required performs non-invasive study specific assessments on volunteers.
  • Skills & Experiences

  • Grade A-C in GCSE’s or equivalent, especially English, Science and Mathematics
  • Excellent customer service skills
  • Effective communication skills
  • Highly competent in using computer systems and Microsoft Office
  • Excellent organisational and time management skills
  • Good understanding of data protection and confidentiality
  • An understanding of ethical practice and confidentiality
  • Flexible, willing, positive and supportive
  • Positive and supportive team player
  • Knowledge of ICH GCP / FDA regulations, UK Statutory Instruments and Basic Life Support certification are also desirable.
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