Supervisor Menswear, House of Fraser Croydon, FT 40h
Croydon House of Fraser
3d ago

Responsibilities include but are not limited to : Achieving and exceeding sales plans, driving full price sales, and maintaining visual merchandising standards in the Michael Kors shop-

in-shop. Ensure the support and partnership of retail partners’ associates for the benefit of the Michael Kors shop-in-shop business.

The Supervisor will work with their Line Manager and District Manager to drive the business.

Sales Generation :

  • Meet and exceed shop-in-shop sales goals through effective application of Michael Kors’ selling service strategies and techniques
  • Demonstrate in-depth knowledge and ownership of the business by tracking daily, weekly, and monthly sales to determine needs of business and set business strategy
  • Take an active role on the selling floor
  • Identify and communicate product and inventory needs in a timely manner
  • Visual Merchandising :

  • Implement and maintain all visual merchandising standards as directed in the Visual Merchandising guideline
  • Customer Service :

  • Engage every customer within the shop-in-shop by utilizing Michael Kors’ selling service strategies and techniques
  • Drive sales through utilizing a clientele book and developing a personal client database
  • Resolve all client problems and complaints quickly and effectively
  • Ensure image and grooming standards are professional, reflective of the brand image, and adhered to at all times
  • Operations :

  • Ensure shop-in-shop and stock room maintenance, presentation, and organization issues are addressed in a timely manner
  • Work with retail partner to confirm deliveries are properly processed and on the selling floor in a timely manner
  • Complete monthly timesheet and payroll information for approval by Line Manager
  • Collaboration :

  • Partners with internal colleagues to address business challenges and understands the need to work well with others to beat the competition.
  • Communication :

  • Adapts communication style, tools and approach to meet the needs of different audiences and levels in the organization.
  • Drive for Results :

  • Leads self and others in setting and attaining stretch goals within a continually evolving environment. Overcomes obstacles and takes responsibility for outcomes.
  • Entrepreneurial :

  • Makes things happen for the business using out-of-the box thinking and a willingness to take risks. Continually looks for ways to innovate or take existing products, processes and services to a new level.
  • Flexible Learner :

  • Adapts to a continually evolving work environment by being open to new learning opportunities and feedback.
  • Functional Skills :

  • Applies up-to-date professional and technical knowledge and expertise to business problems.

  • Minimum of 2 years retail experience
  • Good command of the English language
  • Excellent interpersonal, communication, and organizational skills
  • Strong fashion sense
  • Exhibit proficiency in computer programs used by the company including : Word, Excel, PowerPoint, Lotus Notes, etc.
  • General knowledge of Retail Math and reporting
  • Flexible to work the hours in line with stores needs
  • Apply
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