Responsibilities include but are not limited to : Achieving and exceeding sales plans, driving full price sales, and maintaining visual merchandising standards in the Michael Kors shop-
in-shop. Ensure the support and partnership of retail partners’ associates for the benefit of the Michael Kors shop-in-shop business.
The Supervisor will work with their Line Manager and District Manager to drive the business.
Sales Generation :
Meet and exceed shop-in-shop sales goals through effective application of Michael Kors’ selling service strategies and techniques
Demonstrate in-depth knowledge and ownership of the business by tracking daily, weekly, and monthly sales to determine needs of business and set business strategy
Take an active role on the selling floor
Identify and communicate product and inventory needs in a timely manner
Visual Merchandising :
Implement and maintain all visual merchandising standards as directed in the Visual Merchandising guideline
Customer Service :
Engage every customer within the shop-in-shop by utilizing Michael Kors’ selling service strategies and techniques
Drive sales through utilizing a clientele book and developing a personal client database
Resolve all client problems and complaints quickly and effectively
Ensure image and grooming standards are professional, reflective of the brand image, and adhered to at all times
Ensure shop-in-shop and stock room maintenance, presentation, and organization issues are addressed in a timely manner
Work with retail partner to confirm deliveries are properly processed and on the selling floor in a timely manner
Complete monthly timesheet and payroll information for approval by Line Manager
Partners with internal colleagues to address business challenges and understands the need to work well with others to beat the competition.
Adapts communication style, tools and approach to meet the needs of different audiences and levels in the organization.
Drive for Results :
Leads self and others in setting and attaining stretch goals within a continually evolving environment. Overcomes obstacles and takes responsibility for outcomes.
Makes things happen for the business using out-of-the box thinking and a willingness to take risks. Continually looks for ways to innovate or take existing products, processes and services to a new level.
Flexible Learner :
Adapts to a continually evolving work environment by being open to new learning opportunities and feedback.
Functional Skills :
Applies up-to-date professional and technical knowledge and expertise to business problems.
Minimum of 2 years retail experience
Good command of the English language
Excellent interpersonal, communication, and organizational skills
Strong fashion sense
Exhibit proficiency in computer programs used by the company including : Word, Excel, PowerPoint, Lotus Notes, etc.
General knowledge of Retail Math and reporting
Flexible to work the hours in line with stores needs