Customer Support Engineer (H/F)
iXblue
Aberdeen , United Kingdom
3d ago

Mission

Your duties and responsibilities :

  • Represent iXblue to customers both internally and externally.
  • Remote support to customer : o Follow-up and respond to hot-line, hot-mail, and customer requests. o Document, analyze, report and record customer claims on the database.
  • o Local maintenance and testing of iXblue owned and customer owned equipment

  • On-site support to customer : o Pre-survey, installation, commissioning, training, demo, technical assistance. o Prepare, execute, feedback, debrief, report and follow up.
  • o Within EMEA geographical zone and occasionally outside.

  • Internal support o Interact with all Ixblue teams to move forward your support cases. o Assist sales team and project teams on pre-
  • sale and after sales activities. o Link with the maintenance team for maintenance follow up.

  • Team o Go through continuous internal as well as self-directed training on all related products. o Own and continuously improve back office support procedures and tools.
  • o Share and get knowledge, new skills, with the team.

    Required qualifications & skills

    Your expertise :

  • Bachelor’s Degree in Engineering (Electronic, software or Mechanical Engineering) or relevant experience and training
  • 5+ year experience, working with high technology products or Military background
  • Service-oriented attitude and results-oriented culture to provide customer satisfaction
  • Strong analytical and problem solving skills
  • Resourceful and able to work under pressure on your own or in a team
  • Self-motivated, technically curious, able to think and work independently
  • Exceptional communication skills : verbal and written
  • Multi-cultural awareness and experience
  • Knowledge of inertial navigation, underwater acoustics, survey or gyrocompasses advantageous
  • Travel : 30% of the time, up to 110 days / year.

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