Your duties and responsibilities :
Represent iXblue to customers both internally and externally.
Remote support to customer : o Follow-up and respond to hot-line, hot-mail, and customer requests. o Document, analyze, report and record customer claims on the database.
o Local maintenance and testing of iXblue owned and customer owned equipment
On-site support to customer : o Pre-survey, installation, commissioning, training, demo, technical assistance. o Prepare, execute, feedback, debrief, report and follow up.
o Within EMEA geographical zone and occasionally outside.
Internal support o Interact with all Ixblue teams to move forward your support cases. o Assist sales team and project teams on pre-
sale and after sales activities. o Link with the maintenance team for maintenance follow up.
Team o Go through continuous internal as well as self-directed training on all related products. o Own and continuously improve back office support procedures and tools.
o Share and get knowledge, new skills, with the team.
Required qualifications & skills
Your expertise :
Bachelor’s Degree in Engineering (Electronic, software or Mechanical Engineering) or relevant experience and training
5+ year experience, working with high technology products or Military background
Service-oriented attitude and results-oriented culture to provide customer satisfaction
Strong analytical and problem solving skills
Resourceful and able to work under pressure on your own or in a team
Self-motivated, technically curious, able to think and work independently
Exceptional communication skills : verbal and written
Multi-cultural awareness and experience
Knowledge of inertial navigation, underwater acoustics, survey or gyrocompasses advantageous
Travel : 30% of the time, up to 110 days / year.