Desk Specialist Sales Professional (Future Voice & UC)
Birmingham, United Kingdom
6d ago

As a direct report to the Desk Specialist Manager, this role will be responsible for building client relationships in order to identify opportunities, influencing to create incremental sales opportunities across the EE and BT portfolio, as well as developing your pipeline and successfully achieving required sales targets.

This role will also be responsible for engaging with senior stakeholders within BT.

The role brings expertise in BT’s product and solution portfolio, and is able to bring that to bear in terms of the value of buying BT.

BT Enterprise has around 1.2 million customers and serve over half the FTSE 350. Our customers range from big household names, government departments and public service organisations right through to small businesses and new start-ups.

  • We cover both the communications and IT services markets. Overall we’re focused on four main product markets : Fixed Voice;
  • Mobility; Fibre and connectivity; networked IT services provided over the biggest UK network in both fixed and mobile communications.

    We also provide network IT services to corporate and public sector organisations in the Republic of Ireland.

    You'll have the following responsibilities

  • Manage, deliver and exceed all Sales targets, based on SOV GM and Total revenue for a defined base of the customers.
  • Create a pipeline three times the size of SOV target to ensure correct cover.
  • To drive a high level of customer satisfaction and advocacy within client base through personal activity and leveraging the wider teams.
  • Effectively articulate our business strategy and that of the wider BT.
  • Deliver campaigns and events to help deliver revenue growth targets.
  • Drive the attachment of service to product sales ensuring the mix is rich.
  • Drive timely service renewals within customer base.
  • To develop and maintain an accurate forecast and qualified pipeline
  • To successfully develop and drive sales plans with Account Managers, using agreed methodologies, to retain existing BT business and develop and grow new revenue for BT.
  • You'll have the following skills & experience

  • Maintain a broad architectural knowledge and have opinions on leading and emerging technologies, both for the UK and Worldwide, using this to influence both customers and internal stakeholders.
  • Work with manufacturer partners, internal product managers and portfolio groups to ensure you have a deep architectural knowledge or area of specialism.
  • To follow and understand the latest trends and developments in our industry worldwide, and able to present and share knowledge to colleagues to improve others learning.
  • Act as an ambassador both in the external market and within internal stakeholders, demonstrating best in class sales behaviour and deliver excellent customer experience results.
  • Strong analytical skills to include forecasting, pipeline, achievement, P&L details, detailed understanding of customer trading and buying process / cycles and the ability to analyse competitor proposals as and when required.
  • Experience you would be expected to have

  • Familiarity with BT products and solutions in the specialist area
  • Ability to articulate them persuasively to customers
  • Track record of specialist sales support within a communication marketplace.
  • Benefits

    At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people whether that’s friends, family, businesses or communities.

    Working here, you’ll receive an attractive salary and a range of competitive benefits, but more than that you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development.

    Benefits of working for BT include :

  • Competitive salary and on-target commission plan
  • World-class training and development opportunities
  • 25 days’ annual leave (not including bank holidays)
  • Discounted broadband, mobile and TV packages
  • Share option and pension scheme programmes
  • Automatic enrolment into our Sales as Profession’ community
  • Flexible benefits to fit around you
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