Senior Client Services Manager
Home Group
Basingstoke, UK
5d ago

Job Description

Senior Client Services Manager -(21819)


Senior Client Services Manager

Hampshire, Basingstoke

Full Time (37.5 hours per week) Permanent Contract

Salary of £25,000 to £28,000 per annum rising to £37,550 per annum through length of service. On call shift payment of £14.30 per session

Office base : Mary Rose Court, Attwood Close, Basingstoke, with travel across Basingstoke and occasionally beyond.

Plus, brilliant benefits!

Delivering support with a difference. That’s when it hits home.

We have fabulous opportunity for you to join our awesome team. As a great leader you have a genuine passion to lead our services in delivering aspirational person-centred housing related support.

You’ll have overall responsibility for managing our services which support vulnerable adults who have lived experience of challenges such as poor mental health, homelessness and substance misuse.

We offer a pathway of supported accommodation from Mary Rose Court, where our customers may stay for up to two years before moving onto shared flats and bedsits across the town, where we will continue to support them on a lighter touch’ basis.

We are part of Basingstoke Social Inclusion Pathway, working closely with the Local Authority and other external partners.

We help our customers by delivering person centred, strengths-based support that enables them to reflect on where they really want to go in their lives and how to get there.

Customer quote

You still believed in me. I hadn’t experienced that before, and it made so much difference’.

Leading a team of 9 colleagues, you’ll deliver efficient, high quality, cost effective and customer centred services. You’ll empower our customers to live independently and make it a great place to work for our colleagues.

As Manager and safeguarding lead, you’ll ensure the high performance and quality assurance of our services using your experience and strong skills in effectively motivating and managing colleagues.

You’ll also monitor service performance against contractual targets and ensure that the service is visible and accessible to referring agencies and self-referring customers too, working with a range of external partners.

About our teams

Your fabulous team are passionate about supporting customers to reach their goals and celebrating their achievements. To us we’re not just a team we’re a work family’.

There are 13 in the team and we don’t just love to support our customers, we’re there for each other too!

You will also join the wider South West management team and will work for our Operations Manager, Penny, who has worked for Home Group for 15 years since she first started as a Project Worker in Basingstoke! Penny is really motivated in supporting a positive culture at work, whilst out of work she enjoys relaxing with board games and the odd jigsaw.

She thinks rabbits are under rated over cats and dogs and can often be spotted leaning over to deliver a bunny treat on TEAMS calls (whilst of course keeping her focus absolutely on the call itself!)

Working hours

It’s the team’s unwritten rule that you attend the important appointments in life, be it your child’s school play, your partner’s graduation, or to get your new fridge delivered.

You can elect to fit these around your working day or use your flexi to take the time off. Our focus is on getting the job done, not your working hours!

A bit about you

We want someone like you, who has significant experience as a Service Manager in managing large contracts, associated KPI’s, budgets and can drive the consistent delivery of high-quality services to meet the needs of our customers and commissioners.

To be awesome in this job, your key strengths will lie in people management and motivation, bringing colleagues together to share information and best practice.

You’ll maintain strong professional relationships with your peers and their teams as well as external stakeholders. We’ll be impressed with your passion for promoting independence and social inclusion, as well as your focus on quality, efficiency and your ability to develop service provision in new and innovative ways.

We do need you to have an excellent working knowledge of the Housing and Care and Support sectors, safeguarding processes and housing law.

You’ll be able to respond quickly and appropriately to emerging risks to individuals, teams or the contract and it’s also important that you have excellent communication skills, IT skills and strong analytical skills too.

So join us and lead a team which is doing things differently and spending more time making a real difference to vulnerable people’s lives.

It would be amazing if you have worked in a supported housing environment before, however it’s your can do positive attitude and enthusiasm that are critical to make this role a success.

We can nurture your talent, just let us know in your cover letter why you have a passion for working here!

As this is a leadership in the community-based role, you’ll need to travel around to spend time with your customers. You could do this role using public transport, or in your own car.

We pay your expenses to cover travel beyond your base)

When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

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