Dealer Relations Manager - Miami
IHS Markit
London, United Kingdom
22h ago

Who we are :

automotiveMastermind currently provides U.S. automotive dealers with AI / behavior prediction analytics software and marketing solutions that improve the vehicle purchase process and results.

The company’s cloud-based technology helps dealers precisely predict automobile-buying behavior and automates the creation of microtargeted customer communications, leading to proven higher sales and more consistent customer retention.

In 2017 we were acquired by IHS Markit.

IHS Markit serves more than 50,000 key customers in more than 140 countries, including 80 percent of the Fortune Global 500.

They help decision makers apply higher-level thinking to daily tasks and strategic issues across a host of industries and disciplines including energy, finance, automotive, engineering, technology, maritime and trade, aerospace and defense, chemical, and economics and country risk.

What we do :

Our proprietary software-as-a-service helps automotive dealerships and sales teams better understand and predict exactly which customers are ready to buy, the reasons why, and the key offers and incentives most likely to close the sale.

Its micro-marketing engine then delivers the right message at the right time to those customers, ensuring higher conversion rates and a stronger ROI.

What you will do :

This position is responsible for day-to-day customer relationship management and champions the adoption and ongoing use of the company product in the dealerships.

S / he executes launch planning, manages the product implementation and delivers initial and ongoing training to meet the needs of the dealers in their area through regular monthly performance visits.

This person is the first point of contact for our dealerships handles issues and follows up on those that have been escalated.

S / he brings best practice knowledge of the product into the client organization to support the company’s value proposition to its dealerships.

This person must have an in-depth understanding of the product functionality and related services as well as an overview of the technical functionality in order to train effectively and communicate appropriate usage.

In addition the DRM will ensure that product changes, new features and releases are communicated and implemented in a timely manner.

This position will cover a geographical area and work as part of a larger team reporting to a Regional Area Manager. S / he will also deliver training from time to time to company team members as part of their onboarding process.

Who you are :

  • Bachelors’ degree in Business, Management, Marketing or a related field
  • 3-5 years professional experience working in sales, marketing or customer service in a luxury automotive retail environment
  • Significant experience working with CRM tools and high comfort level with digital technology
  • Think quickly on your feet and handle ambiguity
  • Communicate well both orally and in writing and demonstrate business and financial acumen in your daily work
  • Know how to establish rapport and develop meaningful relationships with your clients
  • Negotiate effectively, finding the win-win solution to problems
  • Proactively solicit feedback, ask clarifying questions and resolve issues in a non-confrontational way
  • Ability to perform as part of a larger team and work independently to schedule and prioritize your work
  • Regularly assess your own performance and adapt your work to achieve better results
  • Must believe in what you do and feel a vested interest the company’s success
  • Expected Hours of Work :

    This is a full-time position. Generally, work is performed Monday through Friday, though holidays and weekends may be required.

    We believe in equal employment opportunities :

    The company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

    In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    The company expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

    Improper interference with the ability of the company’s employees to perform their job duties may result in disciplinary actions up to and including discharge.

    This role requires 80%-100% travel within the region and nationally as needed.

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